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Consona White Paper Outlines Customer Experience Management Focus for Successful CRM Initiatives

Consona™ CRM and QlikView Join Up To Create Knowledge Management Analytics

Consona Corporation Announces Rebranded Consona™ CRM Suite at Customer Conference in Las Vegas

Consona Corporation Unveils Knowledge Driven Support Solution at Customer Conference


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The WOW Customer Experience
Get expert advice from industry guru Pete McGarahan on delivering support capabilities to exceed expectations
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Find the Big Pay-off using CRM
The Yankee Group and Consona CRM explore obstacles for companies to overcome to transcend customer service and manage the customer experience
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Built on the foundation of two world-class solutions, formerly Onyx and KNOVA, Consona CRM offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products and services, a wide range of fully integrated customer relationship management (CRM software) and knowledge management (KM software) solutions that span customer service and support, sales and marketing.

Customers


About KNOVA

KNOVA provides intelligent customer experience solutions that maximize the value of every interaction throughout the customer lifecycle.

KNOVA's knowledge-powered suite of self-service, contact center, forums and help desk applications automates the most critical part of customer service - actually resolving the case.

» Learn more

What are Analysts Saying?


The SSPAKNOVA Recognized
for Innovation


"KNOVA offers innovative technology and thought leadership that can revolutionize the way companies approach assisted and unassisted customer support."

John Ragsdale
VP of Technology Research, SSPA

» Read the Press Release
KNOVA Knowledge Management - Intelligent Customer Experience solutions. Self-service, contact center, and peer support applications automate the most critical part of customer service - actually resolving the case, not just tracking it.



Customer Experience Applications

Service Resolution Management for:

» Contact Centers
» Web Self-Service
» Peer Support Forums
» Help Desks

Solutions by Industry

» High-Technology
» Telecommunications
» Retail Banking
» Brokerage Services


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