 |
 |
PR Contact |
 |
 |
|
 |
For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
|
|
 |
 |
 |
|
|
|
|
|
|
Media Alert
|
Cupertino, Calif., October 5, 2006 - KNOVA Software, Inc.™ (OTC
Bulletin Board: KNVS), a leading provider of Intelligent Customer Experience™ applications,
today announced that it has integrated its Knowledge Desk product with HP OpenView
Service Desk 5.0. As an HP OpenView Platinum Business Partner within the Enterprise
Management Alliance Program (EMAP), KNOVA is the first business partner to create
a certified integration with the 5.0 release.
KNOVA's award-winning suite of applications helps companies automate the resolution
process across multiple channels including help desks, contact centers and self-service
sites. KNOVA's next-generation search and knowledge management solution integrates
with HP OpenView Service Desk to better enable help desk agents to resolve employee
and customer issues quickly and accurately.
The integration of KNOVA Knowledge Desk with HP OpenView Service Desk 5.0 enables
customers to recognize cost savings in their corporate service centers by shortening
training times, resolving issues faster and lowering call volume by diverting calls
to Web self-service. In addition, KNOVA helps customers to comply with IT service
management (ITSM) standards and the ITIL framework.
About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience™ solutions
that maximize the value of every interaction throughout the customer lifecycle.
Built on an adaptive search and knowledge management platform, KNOVA's suite of
applications help companies increase revenues, reduce service costs and improve
customer satisfaction. Industry leaders including AOL, Ford, H&R Block, HP, McAfee,
Novell and Reuters rely on KNOVA's award-winning Service Resolution Management,
Interactive Brand Optimization and Guided Selling applications to power an intelligent
customer experience on their Web sites, and within their contact centers. KNOVA
Software is headquartered in Cupertino, Calif. For more information,
www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA 7, Intelligent
Customer Experience, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA
Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All
other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the Company's Securities and Exchange Commission filings. These
risks include, but are not limited to, risks related to the introduction, performance
and market acceptance of new products. Any forward-looking statements are based
on information available to the company today and the company undertakes no obligation
to update publicly any forward-looking statements, whether as a result of future
events, new information, or otherwise.
|
|