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Support Services
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KNOVA is now Consona Knowledge Management, part of the Consona
CRM family of award-winning solutions for customer service, sales and marketing.
Please click here
to visit the support page on our new site.
Account Management and
Technical Support
As a Consona CRM customer, you have access to our skilled Support Agents and Engineers
and will be assigned an Customer Account Manager. Your Account Manager is responsible
for your overall customer satisfaction and works with all relevant parts of the
organization (Sales, Support, Services) to ensure that your expectations are met
and exceeded.
Customer Portal
As a pioneer in self-support, Consona CRM's Customer Portal serves a key role in
our support operation. your self-support Web site is the first place to go for answers.
This support center provides an easy and accessible source of solutions to common
issues and questions.
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