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Press Releases
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KNOVA is now Consona Knowledge Management, part of the Consona
CRM family of award-winning solutions for customer service, sales and marketing.
Please click here to read press
releases on our new site.
The following legacy press releases will be available for a limited time.
Consona White Paper Outlines Customer Experience Management
Focus for Successful CRM Initiatives
11/03/2008
Consona Corporation Kicks Off 14th Annual User Conference
10/15/2008
Consona™ CRM and QlikView Join Up To Create Knowledge Management
Analytics
10/15/2008
Consona Corporation Announces Rebranded Consona™ CRM Suite
at Customer Conference in Las Vegas
10/15/2008
Consona Corporation Unveils Knowledge Driven Support Solution
at Customer Conference
10/15/2008
Consona CRM Features New Service and Support White Paper
Building Loyalty in a Web 2.0 World
10/01/2008
KNOVA® Version 7.2 Named Trend-Setting Product
of the Year by KMWorld
08/26/2008
Consona CRM’s KNOVA and Onyx Solutions Honored with Industry
Accolades from Leading CRM Industry Publication
07/18/2008
Consona attains Microsoft Microsoft Gold Certified Partner
Status
07/16/2008
SSPA Survey Results Reveal KNOVA® as the Top Choice Among
Members Using a Knowledge Management Solution
06/19/2008
Consona CRM and AMR Research Host Netcast Presenting Best
Practices for Investing in Customer Service in Uncertain Economic Times
06/02/2008
Consona CRM’s Onyx® and KNOVA® Solutions Honored with 2008
ISM Top 15 CRM Enterprise Software Award
05/08/2008
Verizon Wireless to Expand Usage of Knowledge Management
Software to Enhance Customer Service
05/05/2008
KNOVA® Customer QLogic to Present Best Practices in Service
and Support at the 2008 SSPA Conference
05/02/2008
Consona CRM’s KNOVA® Solution Named to KMWorld’s "100 Companies
that Matter in Knowledge Management"
03/04/2008
Consona Reports 2007 Financial and Operating Performance
02/19/2008
Webster Buchanan Research White Paper Reveals Fresh Approach
to Customer Relationship Management Initiatives Via Total Customer Management
02/06/2008
Yale University Selects Consona CRM’s KNOVA® to Manage Its
IT Help Desk
01/04/2008
Consona Corporation Listed in Software Magazine’s 25th Annual
Software 500
10/31/2007
CNH Global N. V. Earns 2007 Summit Award at Consona Customer
Conference
10/17/2007
ParTech Inc. Earns 2007 Summit Award at Consona Customer
Conference
10/16/2007
KNOVA 7.2 Receives 2007 TMC Labs Innovation Award
8/22/2007
Consona™ CRM Offers Total Customer Management With Release
of Onyx® Version 6.0, KNOVA Version 7.1, and Million Handshakes Version 4.5
5/21/2007
KNOVA Software Receives 2006 Product of the Year Award from
Communications Solutions
5/08/2007
Service & Support Professionals Association Honors KNOVA
Software as "Recognized Innovator"
5/07/2007
Consona CRM Customers and Products Awarded Seven Prestigious
Awards in as Many Months
4/30/2007
Newell Rubbermaid Selects KNOVA Software to Streamline Information
Flow in HR Benefits Call Center
4/10/2007
Vision Solutions Sees Significant Call Deflection after Implementation
of KNOVA
3/12/2007
M2M Holdings Inc. Changes Name to Consona Corporation
3/08/2007
KNOVA Software Named to KMWorld’s "100 Companies That Matter
In Knowledge Management" Five Years Running
2/22/2007
Siemens Medical Solutions Selects KNOVA 7 for Global Deployment
of Knowledge-Enabled Customer Service
1/23/2007
Pete Strom Joins M2M Holdings Inc. as New General Manager
of Onyx
1/16/2007
KNOVA Receives Customer Inter@ction Solutions® Magazine’s
2006 Product of the Year Award
1/10/2007
KNOVA Software Announces Definitive Agreement to Be Acquired by M2M Holdings
» Press Release
» Acquisition FAQ
12/18/2006
KNOVA Named to Software Magazine’s 24th Annual Software 500
12/12/2006
Service & Support Professionals Association Honors KNOVA
as "Recognized Innovator"
12/5/2006
Novell Wins Award for World-Class Customer Service at KNOVA
User Conference
11/21/2006
Spansion Selects KNOVA 7 Application Suite for Online Customer
Support
11/14/2006
KNOVA Software Reports Third Quarter 2006 Results
11/07/2006
KNOVA Positioned in the Visionaries Quadrant of 2006 Information
Access Technology
Magic Quadrant
10/31/2006
KNOVA Software to Announce Third Quarter Financial Results
on November 7, 2006
10/31/2006
KNOVA Recognized as Fourth Fastest Growing Software Company
in Baseline Magazine’s
Annual Report
10/24/2006
B&H Implements KNOVA 7 to Optimize the Customer Experience
10/10/2006
KNOVA Integrates with HP OpenView Service Desk 5.0
10/05/2006
KNOVA Releases Powerful Application Suite to Deliver Intelligent
Customer Experience
9/25/2006
Ram Gupta Appointed to KNOVA Software’s Board of Directors
9/20/2006
KNOVA Acquires Active Decisions
9/11/2006
KNOVA Appoints Andy Feit Chief Marketing Officer
8/29/2006
KNOVA 6.5 Named Trend-Setting Product of the Year by KMWorld
Magazine
8/24/2006
KNOVA Software Reports Second Quarter 2006 Results
8/08/2006
KNOVA Software to Announce Second Quarter Financial Results
on August 8, 2006
8/01/2006
KNOVA Annual User Conference to Focus on Optimizing the Customer
Experience
7/31/2006
SaskTel Expands KNOVA Implementation to Power Self-Service
for 540,000 Internet
and Wireless Customers
7/18/2006
KNOVA Names Ross Morris Vice President of Global Alliances
7/05/2006
KNOVA Awarded Patent on Auto-Classification
6/14/2006
RSA Security Selects KNOVA to Power Multi-Channel Customer
Service
6/13/2006
KNOVA Deployed to Power Self-Service at Trend Micro
6/07/2006
New Independent Research Report Names KNOVA a Leader in eService
5/31/2006
Countrywide Financial Corporation Expands KNOVA Implementation
to Enhance Self-Service and Help Desk Support
5/25/2006
KNOVA Software Receives Customer Interaction Solutions® Magazine’s
"CRM Excellence" Award for 2006
5/16/2006
KNOVA Software Reports First Quarter 2006 Results
5/09/2006
KNOVA Software to Announce First Quarter Financial Results
on May 9, 2006
5/02/2006
KNOVA Recognized as Best Self-Service Technology and Best
Knowledge Management Solution at ContactCenterWorld.com Conference
4/25/2006
KNOVA Awarded "2006 Service Award" for Web Self-Service by
CRM Magazine
4/18/2006
KNOVA Names Sham Chotai Vice President of Engineering
4/11/2006
KNOVA CTO to Present on Adaptive Customer Service at SSPA
Spring Conference
4/07/2006
Patricia Seybold Group Recommends KNOVA Self-Service as Strong
Solution for Web
Self-Service and Support
3/28/2006
KNOVA Awarded Patent on Context-Based Search and Knowledge
Management Technology
3/27/2006
KNOVA CTO to Headline Two Sessions at Help Desk Institute
Annual Conference
3/21/2006
KNOVA Named Best in Online Self-Service Category in SearchCRM.com
"Products of the Year" Awards
3/14/2006
KNOVA Chosen as a Finalist in CRM Solution Category for the
Software & Information Industry Association’s (SIIA) 21st Annual CODiE Awards
3/07/2006
KNOVA Software Named to KMWorld’s "100 Companies That Matter
in Knowledge Management"
3/03/2006
KNOVA Software Announces 2005 Fourth Quarter and Year-End
Results
2/09/2006
KNOVA Software to Announce Fourth Quarter and Year-End 2005
Results
2/02/2006
KNOVA Awarded HP OpenView 2005 Achiever’s Award
1/30/2006
KNOVA Wins Fifth Product of the Year Award from Customer
Inter@ction Solutions® Magazine
1/23/2006
CNH Wins Best International Deployment Award for Global Knowledge
Management
1/19/2006
University of Iowa Selects KNOVA to Optimize Information
Technology Support
1/04/2006
KNOVA Receives 2005 Innovation Award from Customer Inter@ction
Solutions® Magazine
12/06/2005
KNOVA Names Richard Stouffer Vice President of Worldwide
Services and Support
11/22/2005
Circles Selects KNOVA to Optimize Worldwide Concierge Service
Delivery
11/21/2005
KNOVA Software Reports Third Quarter 2005 Results
11/14/2005
KNOVA Software to Announce Third Quarter Financial Results
on November 14, 2005
11/04/2005
KMWorld Names KNOVA 6.5 Trend-Setting Product of the Year
Based on Usability, Low Total Cost of Ownership
11/02/2005
SafeHarbor and KNOVA Software Partner to Deliver Customer
Service Solutions Worldwide
11/01/2005
Express Scripts® Selects KNOVA to Optimize Service Resolution
across Customer Service Channels
10/25/2005
Industry Leaders Win KNOVA Discovery Awards for Excellence
in Service Resolution Management
10/24/2005
KNOVA Positioned in the Visionary Quadrant in 2005 Information
Access Technology Magic Quadrant
10/20/2005
KNOVA Sponsors Siebel CustomerWorld Conference in Boston
10/18/2005
KNOVA Named to Software Magazine’s 23rd Annual "Software
500"
10/05/2005
KNOVA Receives Top Score in Patricia Seybold Group Bull’s
Eye Report on Cross-Channel Customer Service
9/27/2005
Business Objects Selects KNOVA to Automate Service Resolution
across Customer Service Channels
9/20/2005
KNOVA Annual User Conference Brings Together World-Class
Customer Service Organizations, Industry Analysts and CRM Partners
9/12/2005
KNOVA Receives HP OpenView Spirit Award for "Best ISV Solution
Development"
9/07/2005
KNOVA Recognized for Most Complete Solution by Independent
Research Firm
8/30/2005
KNOVA Software Reports Second Quarter 2005 Results
8/03/2005
KNOVA Software to Announce Second Quarter Financial Results
on August 3, 2005
7/26/2005
Basex Ranks KNOVA 1st in New Report on "Knowledge-Enabled
Customer Relationship Management"
7/25/2005
KNOVA and Control-F1 Partner to Deliver Integrated Customer
Support Solutions
7/20/2005
KNOVA Certified by the Consortium for Service Innovation
for Enabling Knowledge-Centered Support
7/12/2005
KNOVA Receives Customer Inter@ction Solutions Magazine’s
CRM Excellence Award for 2005
7/06/2005
KNOVA Names Tom Muise Chief Financial Officer
6/23/2005
KNOVA Scores Top Rating in Patricia Seybold Group’s Bull’s-Eye
Report on Self-Service and Support Search Solutions
6/16/2005
KNOVA Software Ticker Symbol Changes to "KNVS" Effective
June 1, 2005, Shareholders Ratify New Company Name
6/01/2005
KNOVA Receives Communications Solutions™ Magazine’s "Product
of the Year" Award for 2004
5/31/2005
Epiphany Selects KNOVA Software to Enhance Worldwide Customer
Support
5/23/2005
KNOVA Receives Highest Score for Technology in Allen Bonde
Group Report on Self-Service
5/18/2005
KNOVA Software Reports First Quarter 2005 Results
5/16/2005
KNOVA Sets New Standard for Search with Version 6.5 of Service
Resolution Management Suite
5/10/2005
KNOVA Software to Announce First Quarter 2005 Financial Results
and Host Conference Call on May 16, 2005
5/09/2005
SaskTel Selects KNOVA to Optimize Contact Centers and Enhance
Customer Service
5/05/2005
KNOVA 6 Named Product of the Year by Call Center Magazine
4/26/2005
KNOVA Software Named to KMWorld’s ’100 Companies That Matter
in Knowledge Management’
3/23/2005
KNOVA Software Formed by Merger of ServiceWare and Kanisa
3/21/2005
ServiceWare Reports Fourth Quarter And Year End 2004 Results
2/10/2005
ServiceWare and Kanisa Complete Merger
02/08/05
ServiceWare Announces Completion Of Reverse Split And Ticker
Symbol Change To “SVWN” Effective February 4, 2005
2/3/005
ServiceWare Provides Update On Year End Results
2/1/2005
Novell Selects Kanisa Expert Forums to Power Peer Support
Communities for Customers
01/31/05
Kanisa Named as a Finalist for the SIIA’s Prestigious Codie
Awards
01/26/05
ServiceWare Technologies, Inc. Undertakes Reverse Split
1/25/2005
AmSouth Selects Kanisa to Optimize Customer Service
01/24/05
Kanisa Receives a "Strong Positive" Rating in Leading Analyst
Firm’s MarketScope Report for Web Self-Service
01/19/05
Kanisa Receives "Product of the Year" Award for 2004 from
Customer Inter@ction Solutions® Magazine
01/12/05
ServiceWare Awarded HP OpenView ISV "Achiever Award" for
2004
1/10/2005
KNOVA Software was formed by the merger of SRM pioneer Kanisa and KM market leader
ServiceWare. Click here for an archive of select press releases
from both companies.
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