 |
 |
PR Contact |
 |
 |
|
 |
For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
|
|
 |
 |
 |
|
|
|
|
|
|
Press Release
|
KNOVA 7 Honored for Outstanding Innovation
Cupertino, Calif., January 10, 2007 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Intelligent Customer Experience applications,
today announced that KNOVA 7 has received a 2006 Product of the Year Award from
Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine
(www.cismag.com). Customer Inter@ction Solutions has been the leading publication
covering CRM, call centers and teleservices since 1982.
"KNOVA has earned a reputation among the world's largest companies as a leader in
service resolution management," said Bruce Armstrong, CEO of KNOVA. "This award
further underscores the importance of an intelligent solution like KNOVA 7 that
recognizes context and adapts it to each customer, providing a personal, consistent
and cost-effective service resolution experience."
"Customer Inter@ction Solutions is proud to bestow KNOVA with a 2006 Product of
the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies
that have demonstrated excellence in technological advancement and application refinements,"
said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction
Solutions. "KNOVA has proven they are committed to quality and excellence in solutions
that benefit the customer experience as well as ROI for the companies that use them.
I am pleased to honor their hard work and accomplishments and look forward to more
innovative solutions from them in the future."
The Product of the Year Award winners for 2006 will be featured in the January and
February 2007 issues of Customer Inter@ction Solutions magazine.
For more information about the 2006 Product of the Year Awards or any of the TMC
media properties, please visit www.tmcnet.com.
About KNOVA
KNOVA Software is a leading provider of Intelligent Customer Experience solutions
that maximize the value of every interaction throughout the customer lifecycle.
Built on an adaptive search and knowledge management platform, KNOVA's suite of
applications help companies increase revenues, reduce service costs and improve
customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee
and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive
Brand Optimization and Guided Selling applications to power an intelligent customer
experience on their Web sites, and within their contact centers. KNOVA Software
is headquartered in Cupertino, Calif. For more information, visit www.KNOVA.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer
Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet,
TMC's Web site, is the leading source of news and articles for the communications
and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*,
TMCnet serves more than one million unique visitors each month. TMC is also the
first publisher to test new products in its own on-site laboratories, TMC Labs.
In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer
Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes
more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com.
(*alexa.com is an amazon.com company that ranks Web sites by their traffic levels.
Neither alexa.com nor amazon.com is affiliated with TMCnet.)
TMC CONTACT:
Jan Pierret
(203) 852-6800, ext. 228
jpierret@tmcnet.com
KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA
Forums, KNOVA Field Service, KNOVA Knowledge Desk, and KNOVA 7 are trademarks of
KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in our Securities and Exchange Commission filings. Any forward-looking
statements are based on information available to the Company today and the Company
undertakes no obligation to update publicly any forward-looking statements, whether
as a result of future events, new information, or otherwise.
|
|