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Press Release
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KNOVA 7 Honored for Outstanding Innovation and Groundbreaking
Achievements
CUPERTINO, Calif., May 8, 2007 - KNOVA Software, a Consona CRM
solution, announced today that Technology Marketing Corporation's (TMC) Communications
Solutions (www.tmcnet.com/comsol)
has named KNOVA 7 a recipient of the 2006 Product of the Year Award.
KNOVA 7 is the latest version of KNOVA's suite of Intelligent Customer Experience
applications that reduce service costs, increase revenue and improve customer satisfaction.
Built on a patented next-generation search and knowledge management platform, KNOVA
7 applications include KNOVA™ Contact Center, KNOVA Self-Service, KNOVA Forums,
KNOVA Field Service and KNOVA Guided Selling.
"We are honored that KNOVA 7 has been recognized by Communications Solutions as
an innovative platform that enhances the customer experience," said Pete Strom,
general manager of Consona CRM. "This Product of the Year Award underscores the
importance of deploying an intelligent solution like KNOVA 7 that provides a personal,
consistent and cost-effective service resolution experience."
"KNOVA 7 has been recognized with a 2006 Product of the Year Award for excellence
in technological advancement and application refinement," said Rich Tehrani, TMC
president and group editor-in-chief of Communications Solutions. "KNOVA has proven
it is committed to quality and excellence in solutions that benefit the customer
experience, as well as ROI for the companies that use them. I am pleased to honor
KNOVA's hard work and accomplishments and look forward to more innovative solutions
from them in the future."
The seventh annual Communications Solutions Product of the Year Award recognizes
the vision, leadership and attention to detail that are the hallmarks of the prestigious
award. The most innovative products and services brought to market in 2006 have
been selected as recipients of this year's Communications Solutions Product of the
Year Award in recognition of groundbreaking achievements.
The 2006 Product of the Year Award winners can be found on the Communications Solutions Web site.
About KNOVA Software
KNOVA, a Consona CRM solution, is a leading intelligent customer
experience solution that maximizes the value of every interaction throughout the
customer lifecycle. Built on an adaptive search and knowledge management platform,
KNOVA's suite of applications help companies increase revenues, reduce service costs
and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell,
McAfee and H&R Block rely on KNOVA's award-winning service resolution management,
interactive brand optimization and guided selling applications to power an intelligent
customer experience on their Web sites, and within their contact centers. For more
information, visit www.knova.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer
Inter@ction Solutions, INTERNET TELEPHONY Magazine, IMS Magazine and Unified Communications
(launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and
articles for the communications and technology industries. Ranked in the top 0.003
percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique
visitors each month, according to WebTrends. TMC is also the first publisher to
test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces
INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo
and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online
newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their
traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit
www.tmcnet.com.
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