| KMWorld Magazine
Trend Setting Product for 2008, 2007, 2006, 2005, 2004, 2003
| 
| CRM Magazine
2008 Service Leader - Contact Center Search
|
 | KCS Verified by the Consortium
for Service Innovation
|
| KMWorld Magazine
100 Companies that Matter in Knowledge Management
2008, 2007, 2006, 2005, 2004, 2003
|
| Call Center Magazine
Product of the Year
2007, 2005
|
| Technology Marketing Corporation
Product of the Year Award - 2008
Innovation Award - TMC Labs - 2007, 2005, 2004
|
| ISM
2008 Top 15
|
| SoftWare Magazine
Software 500 — 2007, 2006, 2005, 2004, 2003
|
| Customer Inter@ction Solutions
Product of the Year Award - 2006, 2005, 2004, 2003, 2001, 2000
|
| SSPA Recognized Innovator
Optimization Innovation - 2006
|
| CRM Magazine
2006 Service Leader - Self-Service
| 
| SearchCRM.com
2005 Product of the Year - Online Self-Service
|
| Customer Inter@ction Solutions
CRM Excellence Award - 2006, 2005, 2000
|
| ContactCenterWorld.com
Best Knowledge Management Solution - 2006
Best Self-Service - 2006
|
| Software & Information Industry Association
2006 Best Customer Relationship Management (CRM) Solution
|
| KMWorld Magazine
2005 KM Reality Award Finalist
|
 | Software & Information Industry Association
2005 Best Business Intelligence or Knowledge Management Finalist
|
 |
| |
| Communications Solutions™ Magazine
2004 Product of the Year
|
 | KMWorld Magazine
2004 KM Reality Award Winner
|
| |
 | Ernst and Young
E&Y Entrepreneur of the Year Finalist
|
| |
 | CRM Magazine
2005 Service Leader - Workforce Optimization
2005 Service Leader - Web Self-Service
|
| |
 | ContactCenterWorld.com
Best Self-Service Solution
Best Knowledge Management Solution
Best New Product
|
| |
 | Venture Reporter
Enterprise Software Firm Most Likely to Succeed
|
| |
 | ContactCenterWorld.com
Best Knowledge Management Solution
|
| |
 | Customer Inter@ction Solutions
2002 Editor’s Choice Award |
| |
 | SSPA
Web Star Service Award 2001
|
| |
| |
 | Inc. Magazine
Inc. 500
|