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About
KNOVA Software
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KNOVA provides Intelligent Customer Experience solutions that maximize the
value of every interaction throughout the customer lifecycle. Our suite of
self-service, contact center, and peer support applications automate the most
critical part of customer service – actually resolving the case, not just
tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted,
personalized, and optimized customer experience.
The result: reduced service costs while improving customer satisfaction, and
increased revenues from a more loyal customer base.
Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell,
Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA's award-winning
solutions to deliver world-class customer service. KNOVA is a Consona CRM
Solution, and is owned by privately held Consona Corporation. To learn more
about Consona, please visit www.consona.com
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