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In the News |
2005/2004 Archive
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Tellabs named as a finalist for a KM Reality Award after implementing KNOVA — KNOVA Named as a finalist for a KM Promise Award
KMWorld
November, 2005
KNOVA Software looks to dominate the next wave of customer service optimization
An interview with KNOVA's Bruce Armstrong
CEOCFOinterviews.com
November, 2005
Industry Leaders Win KNOVA Discovery Awards for Excellence in Service Resolution Management
CRM Today
October 25, 2005
Express Scripts® Selects KNOVA to Optimize Service Resolution Across Customer Service Channels; Pharmacy Benefit Management Leader Deploys Award-Winning Knowledge Management for Call Centers
Genetic Engineering News
October, 25 2005
The Trend-setting Products of 2005
KMWorld
September, 2005
Do It Yourself
KNOVA is profiled in this review of the top 5 self-service vendors
CRM Magazine
August, 2005
Cross-Pollinating Customer Service Across All Channels
Customer Inter@ction Solutions
August, 2005
KNOVA Knows Knowledge: A guide to knowledge-enabled CRM applications puts the company's solutions on top
Destination CRM
July 25, 2005
Patty Loves KNOVA
The Patricia Seybold Group gives KNOVA top ratings for service
Customer Inter@ction Solutions
June 16, 2005
Learning Guide for Customer Self-Service
SearchCRM
June 15, 2005
KNOVA Helps Call Centers Retain and Organize Knowledge
CallCenter Magazine
June 1, 2005
Allen Bonde Group Scores Web Self-Service Vendors
KNOVA named as leader among 20 companies
Destination CRM
May 17, 2005
KNOVA's New Resolutions
Highlighting the new features in KNOVA 6.5
Destination CRM
May 9, 2005
NLP meets SRM
KMWorld reports on the release of KNOVA 6.5
KMWorld
May, 2005
KNOVA Software Named to KMWorld's '100 Companies That Matter in Knowledge Management'
CRM Today
March 24, 2005
KMWorld's 100 Companies That Matter in Knowledge Management
KMWorld
March 2005
2005 The Year of the Agent
Kanisa6 honored as a Call Center Product of the Year
CallCenter Magazine
March 4, 2005
View From The Top: Kanisa/ServiceWare, Bruce Armstrong, CEO
KMWorld
March 1, 2005
"Knowledge Management Companies Join Forces: ServiceWare and Kanisa Create New Entity"
SSPA reports on the ServiceWare-Kanisa Merger
SSPA News
January, 2005
Novell's New Analytics Engine Enhances Its Service
Destination CRM
January 21, 2005
Knowledge Management Companies Join Forces:
ServiceWare and Kanisa Create New Entity
SSPA
January 2005
ServiceWare and Kanisa to Merge
Destination CRM
December 28, 2004
Archives
KNOVA Software was created by the 2005 merger of Kanisa and ServiceWare.
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