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Kanisa Archive
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ServiceWare and Kanisa to Merge
Destination CRM
December 28, 2004
Software firm to merge
Pittsburgh Tribune-Review
December 24, 2004
ServiceWare, Kanisa merge forces
Search CRM
December 23, 2004
ServiceWare, Kanisa Merge
Line56
December 23, 2004
Software firms Kanisa and ServiceWare merge
San Francisco Business Times
December 23, 2004
Kanisa and ServiceWare To Merge
Communications Convergence
December 23, 2004
ServiceWare and Kanisa to merge
eChannelLine
December 23, 2004
Driving Sales Through Service
CRM Daily
December 22, 2004
Kanisa On Knowledge Management
Contact Center World
December 8, 2004
Treating Service as a Business
CRM Today
December 1, 2004
Resolution Wizardry With Kanisa's Kanisa6
Call Center Magazine
November 5, 2004
Knowledge Management Plays a Key Role in CRM Success
Destination CRM
October 18, 2004
Hot Seat: Should CRM Focus on Maximizing Top
Customers or Boosting the Profitability of Others?
Destination CRM
October 18, 2004
Less for Success
CIO Magazine
October 15, 2004
Customer Service Flourishes in Insurance
KMWorld Magazine
October 1, 2004
Turn Search Into Find
Transform Magazine
September 1, 2004
Hit the Spot
Transform Magazine
September 1, 2004
Kanisa Supports Service Vision
Line56
September 1, 2004
Searching for Something Special
SearchCRM.com
August 24, 2004
Site-Search Tools Expand Scope
InfoWorld
August 6, 2004
Optimizing Knowledge Resources To Drive Customer Value
Customer Inter@ction Solutions
August 2004
Turn Support Into A Profit Center
Call Center Magazine
August 5, 2004
Self Service Magic
CRM Magazine
August 3, 2004
Wiser Customer Service
KMWorld
August 2, 2004
Online Service: Better for Customers, Or for the Bottom Line?
CRM magazine
June 15, 2004
A Method to Knowledge
KMWorld
May 10, 2004
It's Not About Questions. It's About Answers.
Call Center Magazine
May 4, 2004
Fast Response To Customer Calls
Information Week
April 26, 2004
Kanisa Ships Version 5.5 of Market Leading Suite of Knowledge-Empowered Customer Service Applications
CBS Marketwatch
April 19, 2004
Kanisa Ships Version 5.5 of Market Leading Suite of Knowledge-Empowered Customer Service Applications
Customer Inter@ction Solutions
April 19, 2004
Kanisa Enhances its Suite of Knowledge-Empowered Suite of Customer Service Applications
CRM Today
April 19, 2004
Kanisa Ships Version 5.5
Contact Center World
April 19, 2004
Talkin' About the Self-Service Revolution
SearchCRM.com
April 1, 2004
Wachovia Taps California Firm for Software
The Charlotte Business Journal
February 24, 2004
Self-Service for Wachovia
Line56
February 24, 2004
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