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In the News |
ServiceWare Archive
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Banking on KM solutions
ServiceWare's Scott Schwartzman is quoted in this article about KM for retail banking. KMWorld Magazine, November, 2004
Turnaround Titan: ServiceWare CEO Keeps an Eye on the Horizon
ServiceWare CEO, Kent Heyman, is featured in this interview. TEQ, September, 2004
Trend-Setting Products of 2004
ServiceWare was selected by the editors of KMWorld as a trend setter for the second consecutive year. KMWorld Magazine, September, 2004
The Future of Customer Service: Adaptive Knowledge-Powered Support
ServiceWare COO Scott Schwartzman discusses the advantages of adding Knowledge to the mix. CRMToday, July, 2004
The Rise of Online Self-Service
ServiceWare is featured in this article about the online customer-service experience. CRMBuyer, June, 2004
KMWorld's 100 Companies that Matter
in Knowledge Management 2004
ServiceWare recognized as an industry leader. KMWorld Magazine, April, 2004
Industry Watch: ServiceWare upgrades its offering
KMWorld reports on the release of ServiceWare Enterprise 5.5. KMWorld Magazine, April, 2004
CEOcast
ServiceWare President and CEO Kent Heyman is interviewed by CEOcast. February 25, 2004
Financial Self Help
Wausau Financial Systems uses ServiceWare to improve customer service. KMWorld Magazine, January 28, 2004
CRM Talk Radio
Listen to ServiceWare's President and CEO Kent Heyman discussing knowledge management best practices. December 10, 2003
Open for Business
ServiceWare customer Fourth Shift is profiled in this article about companies that are finding success with Web self-service. CallCenter Magazine, November, 2003
Searching For Answers in the Contact Center
ServiceWare contributed this article on establishing search criteria to benefit contact center agents. CallCenter Magazine, October, 2003
Trend-Setting Products of 2003
ServiceWare was selected by the editors of KMWorld as a trend setter in the category of "Smart Enterprise Suites." KMWorld, September, 2003
How three high-tech hot shots survived the meltdown
ServiceWare CEO Kent Heyman is featured in this profile of Pittsburgh high-tech companies. Pittsburgh Post-Gazette, September, 2003
More Mindful of Customers
ServiceWare's Scott Schwartzman is quoted in this article about KM-enabling the Call Center. CallCenter Magazine, May, 2003
ServiceWare Express for the Mid-Market
Industry Analysts applaud the benefits of ServiceWare Express. CRM Buyer Magazine, April, 2003
Knowledge Management: From Nebulous To Necessary For Customer Service
ServiceWare contributed article regarding the importance of KM for customer service. Customer Interaction Solutions, April, 2003.
Building the Bases of Knowledge
CallCenter Magazine features an in depth look at ServiceWare customer Cingular Wireless. CallCenter Magazine, January, 2003
Pocket KM
KMWorld reports on ServiceWare's Field Service application. KMWorld Magazine, December, 2002
The Rise and Fall and Rise Again of Customer Care
ServiceWare is featured in this insightful article. ABA Banking Journal Online, August, 2002
Lean On Me
A look at H&R Block's success with knowledge management solutions from ServiceWare. CallCenter Magazine, August, 2002
ServiceWare profits from online marketing initiative
This interview focuses on how ServiceWare is growing through electronic marketing. What's Working in biz, June, 2002
Call Together Now
Read how ServiceWare customer Cingular Wireless tackled its call center integration. CIO Magazine, May, 2002
Taking the Best Approach
to KM
searchEBusiness.com examines Best Software's success with ServiceWare solutions. April, 2002
ServiceWare CEO confident company on right track
The Pittsburgh Business Times speaks with Kent Heyman. February, 2002
The Power Of Knowledge Management Software
Call Center Magazine spotlights ServiceWare customer, Hughes Supply. January, 2002
Know-It-Alls
CIO Magazine examines ServiceWare customer Marconi's knowledge management initiatives. November, 2001
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