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Press
Releases
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Verizon Wireless to Expand Usage of Knowledge Management Software to Enhance Customer Service
05/05/2008
KNOVA® Customer QLogic to Present Best Practices in Service and Support at the 2008 SSPA Conference
05/02/2008
Consona CRM’s KNOVA® Solution Named to KMWorld's "100 Companies that Matter in Knowledge Management"
03/04/2008
Consona Reports 2007 Financial and Operating Performance
02/19/2008
Webster Buchanan Research White Paper Reveals Fresh
Approach to Customer Relationship Management Initiatives Via Total Customer
Management
02/06/2008
Yale University Selects Consona CRM's KNOVA® to Manage
Its IT Help Desk
01/04/2008
Consona Corporation Listed in Software Magazine’s 25th
Annual Software 500
10/31/2007
CNH Global N. V. Earns 2007 Summit Award at Consona
Customer Conference
10/17/2007
ParTech Inc. Earns 2007 Summit Award at Consona Customer
Conference
10/16/2007
KNOVA 7.2 Receives 2007 TMC Labs Innovation Award
8/22/2007
Consona™ CRM Offers Total Customer Management With
Release of Onyx® Version 6.0, KNOVA Version 7.1, and Million Handshakes Version
4.5
5/21/2007
KNOVA Software Receives 2006 Product of the Year Award
from Communications Solutions
5/08/2007
Service & Support Professionals Association Honors KNOVA
Software as "Recognized Innovator"
5/07/2007
Consona CRM Customers and Products Awarded Seven
Prestigious Awards in as Many Months
4/30/2007
Newell Rubbermaid Selects KNOVA Software to Streamline
Information Flow in HR Benefits Call Center
4/10/2007
Vision Solutions Sees Significant Call Deflection after
Implementation of KNOVA
3/12/2007
M2M Holdings Inc. Changes Name to Consona Corporation
3/08/2007
KNOVA Software Named to KMWorld's "100 Companies That
Matter In Knowledge Management" Five Years Running
2/22/2007
Siemens Medical Solutions Selects KNOVA 7 for Global
Deployment of Knowledge-Enabled Customer Service
1/23/2007
Pete Strom Joins M2M Holdings Inc. as New General
Manager of Onyx
1/16/2007
KNOVA Receives Customer Inter@ction Solutions®
Magazine's 2006 Product of the Year Award
1/10/2007
KNOVA Software Announces Definitive Agreement to Be Acquired by M2M Holdings
» Press Release
» Acquisition FAQ
12/18/2006
KNOVA Named to Software Magazine's 24th Annual Software
500
12/12/2006
Service & Support Professionals Association Honors KNOVA
as "Recognized Innovator"
12/5/2006
Novell Wins Award for World-Class Customer Service at
KNOVA User Conference
11/21/2006
Spansion Selects KNOVA 7 Application Suite for Online
Customer Support
11/14/2006
KNOVA Software Reports Third Quarter 2006 Results
11/07/2006
KNOVA Positioned in the Visionaries Quadrant of 2006
Information Access Technology
Magic Quadrant
10/31/2006
KNOVA Software to Announce Third Quarter Financial
Results on November 7, 2006
10/31/2006
KNOVA Recognized as Fourth Fastest Growing Software
Company in Baseline Magazine's
Annual Report
10/24/2006
B&H Implements KNOVA 7 to Optimize the Customer
Experience
10/10/2006
KNOVA Integrates with HP OpenView Service Desk 5.0
10/05/2006
KNOVA Releases Powerful Application Suite to Deliver
Intelligent Customer Experience
9/25/2006
Ram Gupta Appointed to KNOVA Software's Board of
Directors
9/20/2006
KNOVA Acquires Active Decisions
9/11/2006
KNOVA Appoints Andy Feit Chief Marketing Officer
8/29/2006
KNOVA 6.5 Named Trend-Setting Product of the Year by
KMWorld Magazine
8/24/2006
KNOVA Software Reports Second Quarter 2006 Results
8/08/2006
KNOVA Software to Announce Second Quarter Financial
Results on August 8, 2006
8/01/2006
KNOVA Annual User Conference to Focus on Optimizing the
Customer Experience
7/31/2006
SaskTel Expands KNOVA Implementation to Power
Self-Service for 540,000 Internet
and Wireless Customers
7/18/2006
KNOVA Names Ross Morris Vice President of Global
Alliances
7/05/2006
KNOVA Awarded Patent on Auto-Classification
6/14/2006
RSA Security Selects KNOVA to Power Multi-Channel
Customer Service
6/13/2006
KNOVA Deployed to Power Self-Service at Trend Micro
6/07/2006
New Independent Research Report Names KNOVA a Leader in
eService
5/31/2006
Countrywide Financial Corporation Expands KNOVA
Implementation to Enhance Self-Service and Help Desk Support
5/25/2006
KNOVA Software Receives Customer Interaction Solutions®
Magazine's "CRM Excellence" Award for 2006
5/16/2006
KNOVA Software Reports First Quarter 2006 Results
5/09/2006
KNOVA Software to Announce First Quarter Financial
Results on May 9, 2006
5/02/2006
KNOVA Recognized as Best Self-Service Technology and
Best Knowledge Management Solution at ContactCenterWorld.com Conference
4/25/2006
KNOVA Awarded "2006 Service Award" for Web Self-Service
by CRM Magazine
4/18/2006
KNOVA Names Sham Chotai Vice President of Engineering
4/11/2006
KNOVA CTO to Present on Adaptive Customer Service at
SSPA Spring Conference
4/07/2006
Patricia Seybold Group Recommends KNOVA Self-Service as
Strong Solution for Web
Self-Service and Support
3/28/2006
KNOVA Awarded Patent on Context-Based Search and
Knowledge Management Technology
3/27/2006
KNOVA CTO to Headline Two Sessions at Help Desk
Institute Annual Conference
3/21/2006
KNOVA Named Best in Online Self-Service Category in
SearchCRM.com "Products of the Year" Awards
3/14/2006
KNOVA Chosen as a Finalist in CRM Solution Category for
the Software & Information Industry Association's (SIIA) 21st Annual CODiE
Awards
3/07/2006
KNOVA Software Named to KMWorld's "100 Companies That
Matter in Knowledge Management"
3/03/2006
KNOVA Software Announces 2005 Fourth Quarter and
Year-End Results
2/09/2006
KNOVA Software to Announce Fourth Quarter and Year-End
2005 Results
2/02/2006
KNOVA Awarded HP OpenView 2005 Achiever's Award
1/30/2006
KNOVA Wins Fifth Product of the Year Award from Customer
Inter@ction Solutions® Magazine
1/23/2006
CNH Wins Best International Deployment Award for Global
Knowledge Management
1/19/2006
University of Iowa Selects KNOVA to Optimize Information
Technology Support
1/04/2006
KNOVA Receives 2005 Innovation Award from Customer
Inter@ction Solutions® Magazine
12/06/2005
KNOVA Names Richard Stouffer Vice President of Worldwide
Services and Support
11/22/2005
Circles Selects KNOVA to Optimize Worldwide Concierge
Service Delivery
11/21/2005
KNOVA Software Reports Third Quarter 2005 Results
11/14/2005
KNOVA Software to Announce Third Quarter Financial
Results on November 14, 2005
11/04/2005
KMWorld Names KNOVA 6.5 Trend-Setting Product of the
Year Based on Usability, Low Total Cost of Ownership
11/02/2005
SafeHarbor and KNOVA Software Partner to Deliver
Customer Service Solutions Worldwide
11/01/2005
Express Scripts® Selects KNOVA to Optimize Service
Resolution across Customer Service Channels
10/25/2005
Industry Leaders Win KNOVA Discovery Awards for
Excellence in Service Resolution Management
10/24/2005
KNOVA Positioned in the Visionary Quadrant in 2005
Information Access Technology Magic Quadrant
10/20/2005
KNOVA Sponsors Siebel CustomerWorld Conference in Boston
10/18/2005
KNOVA Named to Software Magazine's 23rd Annual "Software
500"
10/05/2005
KNOVA Receives Top Score in Patricia Seybold Group
Bull's Eye Report on Cross-Channel Customer Service
9/27/2005
Business Objects Selects KNOVA to Automate Service
Resolution across Customer Service Channels
9/20/2005
KNOVA Annual User Conference Brings Together World-Class
Customer Service Organizations, Industry Analysts and CRM Partners
9/12/2005
KNOVA Receives HP OpenView Spirit Award for "Best ISV
Solution Development"
9/07/2005
KNOVA Recognized for Most Complete Solution by
Independent Research Firm
8/30/2005
KNOVA Software Reports Second Quarter 2005 Results
8/03/2005
KNOVA Software to Announce Second Quarter Financial
Results on August 3, 2005
7/26/2005
Basex Ranks KNOVA 1st in New Report on
"Knowledge-Enabled Customer Relationship Management"
7/25/2005
KNOVA and Control-F1 Partner to Deliver Integrated
Customer Support Solutions
7/20/2005
KNOVA Certified by the Consortium for Service Innovation
for Enabling Knowledge-Centered Support
7/12/2005
KNOVA Receives Customer Inter@ction Solutions Magazine's
CRM Excellence Award for 2005
7/06/2005
KNOVA Names Tom Muise Chief Financial Officer
6/23/2005
KNOVA Scores Top Rating in Patricia Seybold Group's
Bull's-Eye Report on Self-Service and Support Search Solutions
6/16/2005
KNOVA Software Ticker Symbol Changes to "KNVS" Effective
June 1, 2005, Shareholders Ratify New Company Name
6/01/2005
KNOVA Receives Communications Solutions™ Magazine's
"Product of the Year" Award for 2004
5/31/2005
Epiphany Selects KNOVA Software to Enhance Worldwide
Customer Support
5/23/2005
KNOVA Receives Highest Score for Technology in Allen
Bonde Group Report on Self-Service
5/18/2005
KNOVA Software Reports First Quarter 2005 Results
5/16/2005
KNOVA Sets New Standard for Search with Version 6.5 of
Service Resolution Management Suite
5/10/2005
KNOVA Software to Announce First Quarter 2005 Financial
Results and Host Conference Call on May 16, 2005
5/09/2005
SaskTel Selects KNOVA to Optimize Contact Centers and
Enhance Customer Service
5/05/2005
KNOVA 6 Named Product of the Year by Call Center
Magazine
4/26/2005
KNOVA Software Named to KMWorld's '100 Companies That
Matter in Knowledge Management'
3/23/2005
KNOVA Software Formed by Merger of ServiceWare and
Kanisa
3/21/2005
ServiceWare Reports Fourth Quarter And Year End 2004
Results
2/10/2005
ServiceWare and Kanisa Complete Merger
02/08/05
ServiceWare Announces Completion Of Reverse Split And
Ticker Symbol Change To “SVWN” Effective February 4, 2005
2/3/005
ServiceWare Provides Update On Year End Results
2/1/2005
Novell Selects Kanisa Expert Forums to Power Peer
Support Communities for Customers
01/31/05
Kanisa Named as a Finalist for the SIIA's Prestigious
Codie Awards
01/26/05
ServiceWare Technologies, Inc. Undertakes Reverse Split
1/25/2005
AmSouth Selects Kanisa to Optimize Customer Service
01/24/05
Kanisa Receives a "Strong Positive" Rating in Leading
Analyst Firm's MarketScope Report for Web Self-Service
01/19/05
Kanisa Receives "Product of the Year" Award for 2004
from Customer Inter@ction Solutions® Magazine
01/12/05
ServiceWare Awarded HP OpenView ISV "Achiever Award" for
2004
1/10/2005
KNOVA Software was formed by the merger of SRM pioneer Kanisa and KM market
leader ServiceWare. Click here for an archive of select
press releases from both companies.
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