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For public relations
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Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
KNOVA Recognized for Leadership in Every Category Including Search Management, Search Relevancy and Architecture
Cupertino, CA, June 16, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced it has received a top rating in Patricia Seybold Group's Bull's-Eye report titled, "Self-Service and Support Search Solutions: Which Providers Offer the Best Overall Capabilities?" The report is based on an in-depth analysis of seven search and self-service software vendors that were evaluated in six categories: retrieval and results management, search management, design and development, architecture, product viability and company viability.
"KNOVA performed very well in all categories. It was almost perfect in retrieval and results management, as well as in architecture, perfect in design and development, and very strong in the search management category," said Sue Aldrich, executive vice president at Patricia Seybold Group.
Patricia Seybold Group developed the evaluation criteria for the report based on customer requirements -- both the requirements of the companies that purchase search software and manage the search experience, as well as the requirements of the seekers who ultimately use the search software.
"We are delighted to be recognized by Patricia Seybold Group for providing industry-leading search and self-service applications," said Ben Kaplan, vice president of marketing and product management at KNOVA. "With the release of KNOVA 6.5, we significantly enhanced our next-generation search engine by introducing 'Answer Extracts' and conceptual proximity indexing for higher relevancy, as well as advancements in conceptual highlighting and understanding of query intent. KNOVA uniquely combines powerful search and KM technologies with true business process support in our customer service applications. As a result, our customers are automating the service resolution process across all channels."
Patricia Seybold Group's research reports, including the Bull's-Eye on customer service, can be found at www.psgroup.com.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
The merger of ServiceWare Technologies and Kanisa closed in February creating KNOVA Software. The name of the combined entity was formally changed to KNOVA Software, Inc. in May 2005.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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