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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
23 Year Industry Veteran Brings Leadership and Technology Experience to Market Leader
Cupertino, CA, June 23, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, announced today that Tom Muise, 46, will join the Company as chief financial officer effective June 23, 2005.
"Tom brings more than 23 years of experience in finance and operations to KNOVA and a deep understanding of the software industry," commented Bruce Armstrong, CEO of KNOVA. "As KNOVA's CFO, Tom will bring the leadership, financial discipline and planning expertise necessary to continue to lead the Service Resolution Management market."
Muise's prior experience includes serving as chief financial officer and vice president of operations for Embrace Networks, an enterprise software platform provider, and as chief financial officer and vice president of finance of Solopoint, a provider of marketing technologies and communications services for the broadband market. Prior to these positions, Mr. Muise served as senior director, corporate financial planning, analysis and systems for Synopsys, a supplier of electronic design automation. Mr. Muise served in various finance positions for Tandem Computers during his 12 years of service to the company, last serving as director of finance, nonstop software business unit.
Muise graduated cum laude from Bowling Green State University with a bachelor's degree in economics and earned his master of business administration from the University of Michigan.
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
The merger of ServiceWare Technologies and Kanisa closed in February creating KNOVA Software. The name of the combined entity was formally changed to KNOVA Software, Inc. in May 2005.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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