 |
 |
PR Contact |
 |
 | |  |
For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
|
|
 |
 |
 |
|
|
|
|
Press Release |
KNOVA to Resell Control-F1 Worldwide, Integrating Support Automation with Award-Winning Suite of Service Resolution Management Applications
Cupertino, CA, July 20, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced a partnership with Control-F1, the integrated support automation innovator. The partnership will provide industry-leading support desk applications to optimize self-service efficiency, reduce costs and increase customer satisfaction.
"Integrating support automation technologies such as remote diagnostics and telemetry into the service resolution process provides significant value to companies focused on customer service," said Ben Kaplan, VP of marketing and product management. "The end result is faster, more accurate resolution for customers and reduced support desk costs."
KNOVA is widely recognized for combining powerful search and KM technologies with rich customer service applications and true business process support. KNOVA's applications for service resolution management extend traditional CRM, contact center and help desk initiatives to automate the service resolution process across multiple channels. Regardless of where information resides, KNOVA empowers customer service agents and end users with universal knowledge access, rich application capabilities and personalized, guided resolution processes.
When integrated with Control-F1's SupportBridge suite of applications, KNOVA's applications can more effectively resolve issues. By leveraging Control-F1's capabilities, KNOVA can deliver even greater value to customers by:
- Creating a rich context by retrieving diagnostic and telemetry information directly from the customer's computer
- Delivering the right automated scripts to run on the customer's computer as part of the resolution
- Offering Desktop Sharing to allow agents to interact directly with customers in resolving issues
"Our support automation solutions significantly augment KNOVA's market-leading SRM applications," says Rohit Joshi, VP of marketing at Control-F1. "Together we have greatly increased the effectiveness of live technical assistance and self-service initiatives by empowering people to swiftly solve software, hardware and network incidents with very little effort."
About Control-F1
Control-F1 is leading the Support Automation industry by providing a complete and automated support desk solution. Cost reduction through enhanced support operation efficiency, improved corporate productivity, increased customer acquisition and retention, as well as greater revenue potential are the benefits of Control-F1's products and services.
Control-F1's customers include Gateway, Hummingbird, IMB, Indiana University, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, and Wipro. For more information, visit www.control-f1.com.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Mattel, Microsoft, AOL, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and Cingular rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, KNOVA 6 and KNOVA 6.5 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
|
|
