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For public relations
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Press Release |
KNOVA Recognized by Leading Analyst Firm for Optimizing Service Resolution with Knowledge Sharing, Search and Collaboration
Cupertino, CA, July 25, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced that the KNOVA 6 application suite has received the highest Knowledge Worker Impact Quotient™ (KWIQ™) rating in a new Basex® report on Knowledge-Enabled CRM. Basex is a leading research and consulting firm and the authority on the productivity of knowledge workers and how information technology impacts them.
In the report entitled "Knowledge-Enabled Customer Relationship Management Systems," Basex evaluated products across 14 categories including Search and Categorization, Knowledge Sharing, Expertise Location, Collaboration and Self-Service. The report highlighted several KNOVA product differentiators and strengths, including its suite of process-specific service resolution management applications, integrated collaborative support capabilities, and core search and categorization technology.
"To succeed in the marketplace, companies need to recognize the need to take what they know and allow this to be accessed by everyone coming into contact with a customer," said Jonathan B. Spira, Basex' chief analyst and co-author of the report. "Solutions such as KNOVA 6 allow knowledge workers to tap a company's most important resources to improve the customer experience."
"KNOVA is proud to have ranked 1st with the highest Knowledge Worker Impact Quotient (KWIQ) rating in this Basex report," said Ben Kaplan, vice president of marketing and product management at KNOVA. "KNOVA uniquely combines powerful search and KM technologies with true business process support in our customer service applications. As a result, our customers are automating the service resolution process across all channels."
About Basex
Basex is the recognized expert in Collaborative Business Environments, the intersection of content, knowledge and collaboration within the enterprise and beyond, and the authority on the productivity of knowledge workers and how information technology affects them. Basex created the Knowledge Worker Impact Quotient (KWIQ) to answer the needs of IT buyers for a better understanding of the impact that tools and technologies have on both the workplace and on the people who use them. The company has been cited by KMWorld as one of the "100 Companies that Matter in Knowledge Management." Basex has a 22-year track record of accurate research and visionary analysis that drives its clients to make the right business and technology decisions for their organizations. More information on Basex can be found at www.basex.com.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Mattel, Microsoft, AOL, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and Cingular rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, KNOVA 6 and KNOVA 6.5 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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