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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
KNOVA Knowledge Desk™ Recognized for Delivering Outstanding Value to HP OpenView Customers
Cupertino, CA, September 7, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced it received the HP OpenView Spirit Award for "Best ISV Solution Development" at the HP Software Forum 2005. The HP Spirit Awards are awarded to companies that have made significant contributions to HP OpenView. KNOVA Software received the award for the category of partners that have used HP OpenView solutions to proactively and creatively address relevant markets and industry issues.
As an HP OpenView Platinum Business partner, KNOVA provides HP OpenView with a knowledge management component to the HP OpenView Service Desk solution. KNOVA Knowledge Desk integrates with HP OpenView Service Desk to provide the knowledge backbone for IT organizations, and assist help desk agents in resolving employee and customer issues more quickly and accurately.
"We are delighted to be recognized by HP as 'Best ISV Solution Development Partner' for 2005," said Bruce Armstrong, president and CEO of KNOVA Software. "We believe KNOVA Knowledge Desk is a superb complement to HP's OpenView Service Desk solution. By integrating our applications, HP OpenView customers improve the productivity and accuracy of their service desks by more effectively managing knowledge."
"We are pleased to award KNOVA one of the HP OpenView Spirit Awards presented at the recent HP Software Forum," said Yale Tankus, vice president of Partnerships and Alliances, Management Software Business, HP. "KNOVA has creatively gone after relevant markets to address the needs of our customers around knowledge management and to provide comprehensive solutions for meeting IT Infrastructure Library goals while driving down costs."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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