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Press Release |
HP, Siebel and eVergance Headline Sponsorship of Industry's
Largest Service Resolution Management Conference
Cupertino, CA, September 12, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced the start of its annual user conference, KNOVA Discovery 2005. Executives from the world's leading customer service, technical support and help desk organizations, including Business Objects, H&R Block, Novell and Qualcomm converge in San Francisco to share achievements, learn best practices, and discuss opportunities for continuous innovation and improvement of service delivery.
KNOVA Discovery 2005 will feature dozens of customer presentations along with several keynotes including an address from Francoise Tourniaire, customer service thought leader and author of Just Enough CRM and The Art of Software Support. A full agenda with specific tracks for customer best practices, product training and industry trends will span three days of discussion and learning.
- In the Customer Best Practices track, attendees will hear directly from KNOVA customers about their customer service and help desk strategies, successes and best practices. Companies from a wide range of industries including technology, financial services and telecommunications companies will discuss their self-service, call center, help desk and collaborative support initiatives.
- In the Technology and Training track taught by KNOVA's product management team and professional trainers, sessions will focus on KNOVA Contact Center, KNOVA Knowledge Desk, KNOVA Analytics, KNOVA Self-Service and KNOVA Forums.
- In the Industry Best Practices track, attendees will hear from industry analysts and experts including Greg Oxton from the Consortium for Service Innovation, prominent self-service analyst Allen Bonde, thought leader and customer support consultant David Kay, and CRM and help desk partners including eVergance, Siebel and HP.
"With record breaking attendance, this year's user conference reflects the satisfaction of our customers and our leadership in the market. It's also indicative of our commitment to customer input as a critical channel for product feedback," commented Bruce Armstrong, CEO of KNOVA Software. "With the merger of ServiceWare and Kanisa, KNOVA Discovery 2005 offers an exciting opportunity to bring our large customer base and partner network together for the first time. We look forward to an excellent event."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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