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| | Press Release |
Siebel Alliance Partner Demonstrates Seamless Integration of Knowledge Management and Search Solutions with Siebel Customer Service Applications
Cupertino, CA, October 18, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced it is a sponsor of Siebel's CustomerWorld conference held at the Boston Convention & Exhibition Center. KNOVA is exhibiting at booth #320 in the Solutions Pavilion.
KNOVA's presence at the conference is indicative of the growing number of Siebel customers investing in service resolution management (SRM) and the importance of its partnership with Siebel. Built on a next-generation search and knowledge management platform, KNOVA's suite of applications automates the resolution process across multiple channels including contact centers, help desks, email, and self-service sites.
With an already significant number of Siebel installations in its customer base, KNOVA continues to enhance its ability to add significant value to Siebel's CRM systems - helping companies reduce service and support costs, increase revenues, and improve customer satisfaction.
KNOVA Contact Center, which automates the resolution process for customer service agents and support analysts, integrates with Siebel 7, providing contact center agents with a streamlined workbench for resolving customers' issues and authoring content for the knowledge base. KNOVA Self-Service, which enables customers to help themselves through a personalized, natural language interface, integrates seamlessly with Siebel 7 as well - enabling fast escalation of inquiries, based on customer need.
Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel customer-facing and validated partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel customer-facing solutions. Integrations that meet the strict testing criteria are validated and documented by the Siebel Validation Program. Validation documentation is available on the Siebel Partner Directory at www.siebel.com/partners/dir/directory.shtm.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include: - KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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