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Press Release |
Leading Analyst Firm Also Rated KNOVA as "Strong Positive" in Web Self-Service MarketScope
Cupertino, CA, October 20, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of service resolution management applications, today announced that it was listed in the "Visionary" quadrant in the 2005 Magic Quadrant for Information Access Technology1 issued by Gartner, Inc. This positioning comes on the heels of a "Strong Positive" rating in Gartner's MarketScope for Web Self-Service, 2H04.2
"We are very pleased with KNOVA's placement in the Visionary Quadrant of Gartner's Information Access Technology report. We believe our position is indicative of our leadership in the search market and our commitment to search innovation," commented Bruce Armstrong, president and CEO of KNOVA Software. "Search is a critical core technology that stretches across our entire suite of service resolution management applications. Our ability to auto-classify disparate sources of knowledge, understand user intent and deliver highly precise answers delivers tremendous value to our customers."
KNOVA's search applications enable high precision with low total cost of ownership through three core points of technological differentiation:
- Combining Natural Language Processing, ontological context and self-learning reputation to drive search results;
- A common model for indexing, managing and classifying knowledge in all its forms, whether unstructured documents, people, or transactional data; and
- Seamlessly embedding search and knowledge delivery into the business process and service resolution workflow.
The report, prepared by Whit Andrews and Rita Knox, research directors at Gartner, evaluates vendors on the basis of Completeness of Vision and Ability to Execute. According to Gartner, vendors listed in the Visionary Quadrant have a clear vision of market direction and are focused on preparing for that, but they can still improve in terms of optimizing service delivery.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
1 Gartner Magic Quadrant for Information Access Technology, Whit Andrews and Rita E Knox, October, 2005
2 Gartner MarketScope: Web Self-Service 2H04, Esteban Kolsky, January, 2005 (KNOVA was formed by the merger of Kanisa and ServiceWare Technologies.)
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners. Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
The Magic Quadrant is copyrighted October 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The MarketScope is copyrighted January 2005 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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