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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Case New Holland, Macromedia, Novell, University of Utah, Sage
Software and Tellabs Win Industry Awards for Highly Successful Customer Service
Implementations
Cupertino, CA, October 24, 2005 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of service resolution management applications,
announced the winners of its annual Discovery awards for excellence in service resolution
management.
"We are delighted to be honored with KNOVA's award for Most Visionary Strategy for
Service Resolution Management," said Mike Lyons, VP of worldwide customer support
for Novell. "As we move towards a more customer-centric culture at Novell, Service
Resolution Management and our work with KNOVA has been at the center of our strategy.
The combination of KNOVA for SRM and Siebel for CRM has equipped us with the technology,
services and support we need to be successful delivering process-driven customer
service worldwide."
The winners of KNOVA's Discovery awards for 2005 are:
- Macromedia: Best Self-Service Experience and ROI
- Case New Holland: Best International Deployment
- Tellabs: Most Effective Customer Support Center
- University of Utah: Most Effective Help Desk
- Sage Software: Best Use of Knowledge Authoring
- Novell:
Most Visionary Strategy for Service Resolution Management
"Our customers' success is the foundation of our continued innovation and growth,"
commented Bruce Armstrong, president and CEO of KNOVA. "These awards are an important
acknowledgement of our customers' achievements. We look forward to another year
of excellent results."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service,
KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA
Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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