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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA Named to List for Third Consecutive Year
Cupertino, CA, November 2, 2005 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of service resolution management applications,
today announced that leading industry publication, KMWorld magazine, recognized
KNOVA 6.5™ as a trend-setting product suite for 2005. This is the third consecutive
year that KNOVA has been named to the prestigious list of knowledge management innovators.
"The common thread running through all the products on this year's list is the unique
value-and potential value-they offer the organization, its workers and their various
constituencies." says Hugh McKellar, editor-in-chief of KMWorld Magazine. "In each
and every case, the thoughtfulness and elegance of the software certainly warrants
further investigation, and we're confident that many of these products will dramatically
boost the productivity of any type of organization."
In the September 2005 issue of KMWorld, the editors evaluated over 1200 products,
considering usability, flexibility, adoption rate and total cost of ownership, to
determine which would be recognized as the industry's leading applications.
"We are pleased to be recognized by KMWorld as a trend setter," says Bruce Armstrong,
president and CEO of KNOVA. "We believe this acknowledgement is indicative of our
product leadership and knowledge of the marketplace. As we continue to successfully
implement high-value service resolution management applications for large customer
service organizations, we remain focused on achieving ever greater usability and
maintaining a low total cost of ownership."
This is the third year that KMWorld (www.kmworld.com)
has published a list of trend-setting products, and the third time KNOVA products
have been named to the list. KNOVA was also recognized by KMWorld earlier this year
as one of the "100 Companies That Matter in Knowledge Management."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service,
KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA
Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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