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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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PeopleSoft and Accenture Veteran Joins KNOVA to Strengthen
Services and Support Organization and Accelerate Partnerships
Cupertino, CA, November 22, 2005 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Service Resolution Management applications,
announced today that Richard Stouffer, 54, has joined the Company as Vice President
of Worldwide Services and Support. In his new role, Mr. Stouffer has responsibility
for key customer facing functions including account management, customer support,
customer and partner education services, and professional services.
"Richard brings tremendous experience and expertise in managing large services teams
and driving sustained customer satisfaction and loyalty," commented Bruce Armstrong,
president and CEO of KNOVA. "KNOVA is committed to delivering high business value
and satisfaction for our customers worldwide. Richard's talent, leadership and deep
industry experience will ensure that we continue to meet and exceed these goals."
Mr. Stouffer joins KNOVA after four years of executive leadership with PeopleSoft.
Most recently he served as Vice President of Global Services where he was responsible
for the delivery of global consulting services. Prior to this position, Mr. Stouffer
served as Vice President of Customer Loyalty at PeopleSoft where he lead a new customer
support function that was critical to the successful global rollout of PeopleSoft
8. The Customer Loyalty group provided deep support to 500+ 'early adopter' customers,
and resolved product escalations and warranty issues through the global deployment
of resources from Products, Technology and Field Services organizations.
Before joining PeopleSoft, Mr. Stouffer was an associate partner at Accenture for
seven years where he was a founding member of their Human Capital Practice, which
specializes in the development of complete ERP integrated solutions. Mr. Stouffer's
clients at Accenture were largely Fortune 100 companies in high technology, energy,
products, finance, and telecommunications industries. His consulting work focused
on large scale enterprise-wide software implementations and planning efforts for
notable clients including Seagate Technologies, United Technologies, Merrill Lynch,
Time Warner, Credit Suisse and Tenneco. Prior to Accenture, Mr. Stouffer delivered
similar services for PriceWaterhouse.
Mr. Stouffer began his career in the software industry at EDS, where he was a systems
engineer. After EDS, he joined Integral Systems, where he worked with Dave Duffield,
founder of PeopleSoft, for eight years managing all development activities of their
HCM software applications.
Richard is a graduate of the University of California at Berkeley, 1978.
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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