 |
 |
PR Contact |
 |
 |
|
 |
For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
|
|
 |
 |
 |
|
|
|
|
|
|
Press Release
|
KNOVA 6.5 Recognized for Best-in-Class Search Technology and
Adaptive Customer Service Applications
Cupertino, CA, December 6, 2005 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Service Resolution Management (SRM) applications,
today announced that Technology Marketing Corporation's TMC Labs division named
KNOVA 6.5 as its 2005 Innovation Award winner from Customer Inter@ction Solutions
Magazine.
"KNOVA is honored to receive this prestigious industry award for innovation," said
Ben Kaplan, vice president of marketing at KNOVA. "Optimizing customer service requires
best-in-class search technology and rich, process-driven applications for SRM. KNOVA
6.5 raised the bar with its next-generation natural language search engine, a new
field service application and enhanced content management capabilities. This innovative
version of our application suite for self-service, contact centers, field service
and collaborative forums has already helped companies reduce service costs while
increasing customer satisfaction."
"KNOVA has clearly demonstrated that its application suite for SRM is truly innovative.
The combination of industry-leading search and KM technologies combined with its
guided resolution capabilities has given KNOVA a clear advantage in the market.
We're proud to reward the company's hard work with TMC Labs' Innovation Award for
2005," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Inter@ction
Solutions.
"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company's
offering or how pioneering the particular product or service is. It is not based
on company revenue or number of products sold. It is based on the concept that KNOVA
6.5 is innovative," according to Tom Keating, CTO and TMC Labs editorial director.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction
Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World,
WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications
TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech.
TMC is also the first publisher to test new products in its own on-site laboratories,
TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer
Conference, Speech-World Conference, IP Contact Center Summit and The Global Call
Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters.
For more information about TMC, visit its newly redesigned Web site at www.tmcnet.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
|
|