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For public relations
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Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
KNOVA 6.5 Recognized for Best-in-Class Search Technology and Adaptive Customer Service Applications
Cupertino, CA, December 6, 2005 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of Service Resolution Management (SRM) applications, today announced that Technology Marketing Corporation's TMC Labs division named KNOVA 6.5 as its 2005 Innovation Award winner from Customer Inter@ction Solutions Magazine.
"KNOVA is honored to receive this prestigious industry award for innovation," said Ben Kaplan, vice president of marketing at KNOVA. "Optimizing customer service requires best-in-class search technology and rich, process-driven applications for SRM. KNOVA 6.5 raised the bar with its next-generation natural language search engine, a new field service application and enhanced content management capabilities. This innovative version of our application suite for self-service, contact centers, field service and collaborative forums has already helped companies reduce service costs while increasing customer satisfaction."
"KNOVA has clearly demonstrated that its application suite for SRM is truly innovative. The combination of industry-leading search and KM technologies combined with its guided resolution capabilities has given KNOVA a clear advantage in the market. We're proud to reward the company's hard work with TMC Labs' Innovation Award for 2005," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Inter@ction Solutions.
"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company's offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that KNOVA 6.5 is innovative," according to Tom Keating, CTO and TMC Labs editorial director.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its newly redesigned Web site at www.tmcnet.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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