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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA 6.5 Honored for Improving Customer Service and Delivering
Strong ROI
Cupertino, CA, January 23, 2006 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Service Resolution Management (SRM) applications,
today announced that Technology Marketing Corporation (TMC®)'s Customer Inter@ction
Solutions® magazine (www.cismag.com)
has named KNOVA 6.5 as a recipient of a 2005 Product of the Year Award. This is
the fifth time that KNOVA has won a Product of the Year award from the magazine.
KNOVA 6.5 was recognized for helping companies improve customer service and support
across multiple channels, including web self-service, contact centers, help desks
and collaborative forums. Built on a next-generation search and knowledge management
platform, KNOVA 6.5 automates the service resolution process enabling companies
to reduce service costs, increase revenues and improve customer satisfaction.
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year
awards on companies that have demonstrated excellence in technological advancement
and application refinements. KNOVA has demonstrated to the editors of Customer Inter@ction
Solutions that its products or services have gone the extra mile to help improve
both the customer experience and the ROI for the companies that use them," said
Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction
Solutions.
"We are honored to be recognized by Customer Inter@ction Solutions as a recipient
of a Product of the Year Award for the fifth time," says Ben Kaplan, vice president
of marketing at KNOVA. "This award reflects our product leadership and the value
our solutions deliver to our customers. KNOVA remains focused on helping companies
improve customer service and the value of each and every customer interaction."
The Product of the Year Award winners for 2005 will be highlighted in the January
and February 2006 issues of Customer Inter@ction Solutions magazine.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation
(TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines,
Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™,
WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the
first publisher to test new products in its own on-site laboratories, TMC® Labs.
TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference and
Global Call Center Outsourcing Summit . TMC offers live and online certification
programs through TMC University. TMCnet.com publishes more than 14 online newsletters.
Visit www.tmcnet.com for details.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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