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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA Recognized for Contributing Over $3 Million in Leveraged
HP OpenView Sales
Cupertino, CA, January 30, 2006 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Service Resolution Management (SRM) applications,
today announced that it received an HP OpenView 2005 Achiever's Award at the HP
Software Universe 2005 conference in Nice, France. KNOVA, an HP OpenView Platinum
Business Partner within the Enterprise Management Alliance Program (EMAP), was recognized
for contributing over $3 million in leveraged HP OpenView sales during the company's
fiscal year 2005.
The HP OpenView Achiever's Awards are presented to independent software vendors
that have made significant contributions to HP sales by providing solutions that
complement and enhance HP software or hardware offerings, and therefore positively
influence purchasing decisions.
KNOVA's award-winning suite of SRM applications helps companies automate the resolution
process across multiple channels including help desks, contact centers and self-service
sites. KNOVA's next-generation search and knowledge management solution integrates
with HP OpenView Service Desk to better enable help desk agents to resolve employee
and customer issues quickly and accurately.
The integration of KNOVA Knowledge Desk with HP OpenView Service Desk enables customers
to recognize cost savings in their corporate service centers by shortening training
times, resolving issues faster and lowering call volume by diverting calls to Web
self-service. In addition, KNOVA helps customers to comply with IT service management
(ITSM) standards and the ITIL framework.
"We are delighted to be recognized by HP for this Achiever's Award. Our partnership
with HP helps companies power their ITSM initiatives and optimize the service resolution
process with next-generation knowledge management applications," said Ben Kaplan,
vice president of marketing for KNOVA Software. "Our success as an HP partner is
a direct result of our joint customers' ability to improve the effectiveness of
their help desks, reduce support costs, and improve internal customer satisfaction."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Softwar'e's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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