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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Cupertino, CA, March 3, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, today announced
that it has been selected as one of the "100 Companies That Matter in Knowledge
Management" by KMWorld, a leading industry publication. KMWorld editors, knowledge
management practitioners, theorists, analysts and customers compiled the 2006 list
to recognize innovation and excellence in the industry.
"The list is conceived as a way to recognize some of the organizations leading the
way in the knowledge economy. Criteria for inclusion differ as do the technologies
recognized, but all companies share the following: Each has helped to create a market,
redefine one or enhance one, and all of them demonstrate the capacity for customer-driven
agile innovation," said Hugh McKellar, editor-in-chief of KMWorld. "KNOVA is a leader
in integrating problem resolution into the customer service business process, and
the company has a clear dedication to automating the costly endeavor of resolving
customer questions across multiple channels."
"We are honored to be recognized in KMWorld's 100 Companies That Matter in Knowledge
Management for 2006," said Ben Kaplan, vice president of marketing of KNOVA Software.
"This award reflects the innovation and leadership of our core patented search and
knowledge management technologies, as well as the business value that our Service
Resolution Management applications deliver to customer service organizations."
About KMWorld
The leading information provider serving the Knowledge, Document and Content Management
systems market, KMWorld informs more than 50,000 subscribers about the components
and processes - and subsequent success stories - that together offer solutions for
improving business performance. KMWorld is a publishing unit of Information Today,
Inc.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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