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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA 6.5 recognized for optimizing Service Resolution Management
with adaptive search and knowledge management applications
Cupertino, CA, March 7, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management (SRM) applications, today
announced that the Software & Information Industry Association (SIIA) nominated
KNOVA 6.5 as a finalist in the 21st annual Codie Awards. KNOVA 6.5 was chosen from
a select group of software vendors and is eligible for top honors in the Best Customer
Relationship Management (CRM) Solution category. This is the second consecutive
year that KNOVA has been named a finalist based on its leadership in delivering
next-generation search and KM applications that automate the service resolution
process across multiple customer channels, including self-service and contact centers.
"We are pleased to receive this recognition for the second consecutive year on the
part of the SIIA and the annual Codie Awards," said Ben Kaplan, vice president of
marketing for KNOVA. "KNOVA is redefining CRM by moving the industry beyond call
routing and case management to truly optimized multi-channel customer experiences
with adaptive resolution processes, intelligent search and personalized self-service."
The KNOVA 6.5 SRM application suite includes:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions.
Established in 1986, the Codie Awards remains the standard- bearer for celebrating
outstanding achievement and vision in the software, digital content and education
technology industries. Through a unique combination of journalist and peer review,
the Codie Awards recognize 71 categories of outstanding products and services, as
well as corporate excellence and philanthropy. This year's finalists were chosen
from more than 1,026 nominations and represent an impressive array of technology
and business excellence, passion and success.
"The 21st Annual CODiE Awards continue the tradition of honoring the best of the
software, information and education technology industries," said Ken?Wasch, SIIA
President. "When one considers the number of outstanding companies that competed
this year, being named a CODiE Awards Finalist is a?significant achievement."
The 2006 Codie Awards will be presented at a gala event on May 16 at the Westin
St. Francis Hotel, San Francisco, CA. A complete list of all finalists is available
at http://www.siia.net/codies/2006/finalists.asp.
About SIIA
The Software & Information Industry Association (SIIA) is the principal trade association
for the software and digital content industry. SIIA provides global services in
government relations, business development, corporate education and intellectual
property protection to more than 800 leading software and information companies.
For further information, visit http://www.siia.net.
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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