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Press Release |
KNOVA 6.5 earns top honors for its solid platform, breadth and depth, and its "very cool core technology" for search and analytics
Cupertino, CA, March 14, 2006 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of Service Resolution Management (SRM) applications, today announced that KNOVA 6.5 was named TechTarget's SearchCRM.com 2005 "Products of the Year" in the online self-service category.
"As companies continue to pressure their customer service departments to cut costs and as customers become more and more comfortable with the Internet and taking care of routine problems themselves, self-service applications are providing a solution," wrote the editors of SearchCRM.com. "This year's winner in the online self-service category is KNOVA Self-Service 6.5. The application was singled out by our judges for its solid platform, its breadth and depth and its very cool core technology for search and analytics."
KNOVA 6.5 was chosen from among more than 75 new products submitted for consideration to SearchCRM.com editors in 12 categories.
The awards were judged by a team of users, industry experts, analysts and consultants, in conjunction with the editors of TechTarget's SearchCRM.com. Judges selected the Products of the Year among CRM products introduced, upgraded and shipped between September 30, 2004 and October 1, 2005. Winners were selected based on innovation, performance, ease of integration into customer environments, ease of use and manageability, functionality, value and service and support.
Receiving top honors in the online self-service category, judge's highlighted KNOVA 6.5's resolution wizards that guide end users through a specific workflow and its ability to target repeatable, high cost issues, as well as its guided natural language search feature. In addition, judges noted the ability of KNOVA 6.5 to deliver a personalized portal for proactive service, a knowledge capture workflow tool, integration with CRM incident workflow and root cause analytics.
"It is truly an honor to be named the best product in the Online Self-Service category by such a respected industry publication and demanding team of judges," said Ben Kaplan, vice president of marketing and product management for KNOVA Software. "This award lends credibility to our unique approach to delivering a comprehensive self-service solution that quickly resolves customer inquiries, but with the convenience, maintainability, and workflow of a business application."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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