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For public relations
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Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
KNOVA and SaskTel to Outline Best Practices in
Driving 1st Call Resolution
Cupertino, CA, March 21, 2006 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of Service Resolution Management (SRM) applications, today announced that it will headline two sessions at this week's Help Desk Institute (HDI) Annual Conference & Expo in Nashville, Tenn.
The HDI conference is the definitive gathering for IT service and support professionals, including practical and success-oriented sessions focused on executive strategy, technology, trends and best practices.
KNOVA will be featured in the following speaking sessions:
"The Secret of First Call Resolution: Bridging the Customer Service and Support Divide"
- Speakers: Mark Angel, CTO of KNOVA Software and Tim Ludwar, senior business planner of SaskTel
- Time: Tuesday, March 21, 9:30 a.m.-10:30 a.m.
"Extending Service Resolution Management Tools to Field Service"
- Speaker: Mark Angel, CTO of KNOVA Software
- Time: Wednesday, March 22, 8:45 a.m.-9:45 a.m.
KNOVA is a long-standing member of HDI and is a KCS Verified vendor. Visit KNOVA at HDI Conference booth #717 to learn more about its knowledge-powered help desk and technical support solutions.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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