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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA Customers McAfee and Novell Headline Sessions on Best
Practices in Service and Support
Cupertino, CA, April 7, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, today announced
that Mark Angel, KNOVA's chief technology officer, will headline two sessions at
next week's Service & Support Professionals Association (SSPA) Best Practices Conference
in San Diego, Calif. Several KNOVA customers, including McAfee and Novell will also
headline sessions at the three-day conference.
The SSPA Best Practices Conference is the premier gathering of the technology industry's
service and support professionals. The event, which will be held from April 9-11,
2006, brings together some of the country's leading companies to discuss trends,
technology, best practices and strategies for success.
"The SSPA is a critical resource in helping enterprises understand and navigate
the dramatic changes occurring in customer service and support, said Mark Angel,
CTO of KNOVA Software. "As customer service becomes more dynamic, personalized and
collaborative, the customer experience must become more highly adaptive, driving
the optimal resolution based on the context of the issue and the intent of the customer."
KNOVA and customers will be featured in the following sessions:
Adaptive Customer Service: New Requirements for Self-Service and the Support Center
Speaker: Mark Angel, CTO of KNOVA Software
Time: Monday, April 10, 7:30 a.m. PT
Let's Work Together: A Comprehensive Approach to Resolution Management
Speaker: Kenny Bunnell, Director, Operations/Tools, Novell
Time: Monday, April 10, 2:00 p.m. PT
Breaking the Cost-Quality Paradox: Satisfying and Seamless Self-Service
Speaker: Greg Sanders, Director, Global Online Services Development, McAfee
Time: Monday, April 10, 3:15 p.m. PT
Power to the People: The Revolution in Adaptive Self-Service, Collaboration and Organic
KM
Speaker: Mark Angel, CTO of KNOVA Software
Time: Tuesday, April 11, 9:45 a.m. PT
KNOVA is a long-standing member of SSPA. Visit KNOVA at SSPA Conference booth #303
to learn more about its intelligent search and KM applications for multi-channel
customer service.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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