 |
 |
PR Contact |
 |
 | |  |
For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
|
|
 |
 |
 |
|
|
|
|
Press Release |
KNOVA Customers McAfee and Novell Headline Sessions on
Best Practices in Service and Support
Cupertino, CA, April 7, 2006 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of Service Resolution Management applications, today announced that Mark Angel, KNOVA's chief technology officer, will headline two sessions at next week's Service & Support Professionals Association (SSPA) Best Practices Conference in San Diego, Calif. Several KNOVA customers, including McAfee and Novell will also headline sessions at the three-day conference.
The SSPA Best Practices Conference is the premier gathering of the technology industry's service and support professionals. The event, which will be held from April 9-11, 2006, brings together some of the country's leading companies to discuss trends, technology, best practices and strategies for success.
"The SSPA is a critical resource in helping enterprises understand and navigate the dramatic changes occurring in customer service and support, said Mark Angel, CTO of KNOVA Software. "As customer service becomes more dynamic, personalized and collaborative, the customer experience must become more highly adaptive, driving the optimal resolution based on the context of the issue and the intent of the customer."
KNOVA and customers will be featured in the following sessions:
Adaptive Customer Service: New Requirements for Self-Service and the Support Center
Speaker: Mark Angel, CTO of KNOVA Software
Time: Monday, April 10, 7:30 a.m. PT
Let's Work Together: A Comprehensive Approach to Resolution Management
Speaker: Kenny Bunnell, Director, Operations/Tools, Novell
Time: Monday, April 10, 2:00 p.m. PT
Breaking the Cost-Quality Paradox: Satisfying and Seamless Self-Service
Speaker: Greg Sanders, Director, Global Online Services Development, McAfee
Time: Monday, April 10, 3:15 p.m. PT
Power to the People: The Revolution in Adaptive Self-Service, Collaboration and Organic KM
Speaker: Mark Angel, CTO of KNOVA Software
Time: Tuesday, April 11, 9:45 a.m. PT
KNOVA is a long-standing member of SSPA. Visit KNOVA at SSPA Conference booth #303 to learn more about its intelligent search and KM applications for multi-channel customer service.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
|
|
