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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Business Intelligence and Data Warehousing Veteran Joins KNOVA
to Lead Engineering Team
Cupertino, CA, April 11, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, announced
today that Sham Chotai, has joined the Company as vice president of engineering.
In his new role, Mr. Chotai has responsibility for overall product development and
engineering.
"Sham brings incredible talent and expertise in managing top-notch engineering teams
and product development processes. He's an excellent addition to the executive team,"
commented Bruce Armstrong, president and CEO of KNOVA. "KNOVA is a visionary product
leader in intelligent search and knowledge management applications for customer
service. Sham's enterprise software experience and business intelligence expertise
is the ideal combination to extend our product leadership."
Chotai brings more than 18 years of enterprise software experience leading the development
of both applications and core technologies. Prior to joining KNOVA, Mr. Chotai was
co-founder and vice president of engineering for DecisionView Software where he
conceived DecisionView's analytics technology and was responsible for overall product
development and strategy.
Prior to DecisionView, Mr. Chotai was chief technology officer and executive vice
president of Imagicast (XperEx), a provider of location based multi-media networks.
At Imagicast, Mr. Chotai had responsibility for all hardware and software development,
IT operations, and product strategy. Mr. Chotai has also provided technology guidance
to startups and public companies including Cognos, Engage and Red Brick Systems.
Mr. Chotai has a B.A.Sc. in Electrical Engineering from the University of Toronto,
with a specialty in adaptive/intelligent control systems.
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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