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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Top Industry Magazine Recognizes KNOVA as Leader with Top Ratings
for Product Functionality and Company Direction
Cupertino, CA, April 18, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, today announced
that KNOVA was recognized as one of only two leaders in the Web-Support Services
category of CRM Magazine's 2006 Service Awards.
Each year, CRM Magazine recognizes the industry's leading companies that are spearheading
the CRM industry. The overall award rating is based on a composite score of CRM
revenues; year-over-year revenue growth; and analyst ratings for customer satisfaction,
depth of functionality, and company direction. In the April edition of the magazine,
editors rated KNOVA highest for both product functionality and company direction.
Excerpts from the magazine's award coverage include:
- "Compared with its competitors KNOVA has the broadest self-service and knowledge
management capabilities, plus strong architecture that should become even more robust
with additional releases later this year."
- "KNOVA has really set the tone for the industry in this space of Web-support Services.
They need only to execute what they already put into motion, and they will be fantastic."
- "KNOVA's applications have been highlighted in several analyst reports, based mostly
on its reputation for brand, delivery and technology."
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"Analysts say KNOVA's level of service is most consistent of all of the leaders
and its vision of solving a business problem is clear."
"This prestigious award from CRM Magazine further validates KNOVA's product differentiation
and market leadership in web self-service," commented Ben Kaplan, VP of marketing
for KNOVA Software. "Optimizing the customer service experience requires both best-in-class
search technology and rich, process-driven applications. KNOVA will continue to
innovate, powering adaptive customer experiences that deliver real ROI and improve
customer satisfaction."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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