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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Customer Ratings Earn KNOVA 6.5 Application Suite Top Scores
Cupertino, CA, April 25, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, today announced
that the company was adjudged as both the Best Self-Service Solution and
Best Knowledge Management Solution for the Americas at the 2006 Members'
Choice Awards. The winners were announced at the Contact Center World Awards Conference
in Dallas, Texas on March 30, 2006. The Members' Choice Awards have been presented
for four years running and recognize industry solution providers who sell products
or services to contact centers.
Hosted by ContactCenterWorld.com, one of the Web's premier resources for contact
center professionals, entrants were judged by customer feedback and awarded for
excellence in multiple customer service categories. Based on the highest overall
average of customer scores, KNOVA was chosen as the winner in both the self-service
and knowledge management categories.
"These awards are an opportunity for customers, not judges, to select the best of
the best in the industry. They reveal the overall satisfaction of customers who
use these products on a daily basis," said Contact Center World president Raj Wadhwani.
"In multiple categories, KNOVA scored exceptionally high marks across a number of
areas that are important to customers. In addition to a suite of applications, KNOVA
clearly has an exceptionally satisfied customer base."
"We are truly honored to accept these awards because they underscore the continued
high level of satisfaction of our customers," said Ben Kaplan, vice president of
marketing at KNOVA. "It is especially gratifying to receive both the knowledge management
and self-service awards as they reflect our unique combination of great core search
and KM technologies with rich, process-driven applications for self-service and
other channels. The result is a highly successful group of customers that lead the
industry in customer service and support innovation."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
About ContactCenterWorld.com
ContactCenterWorld.com is the world's no. 1 on-line resource site for the contact
center industry around the world. We currently have over 85,700 corporate members
of which 40% are at a senior executive level within Contact Centers globally. The
quality content on our site is what draws 7,500 unique users to us every day. For
more details visit www.ContactCenterWorld.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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