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Press Release |
Customer Ratings Earn KNOVA 6.5 Application Suite Top Scores
Cupertino, CA, April 25, 2006 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of Service Resolution Management applications, today announced that the company was adjudged as both the Best Self-Service Solution and Best Knowledge Management Solution for the Americas at the 2006 Members' Choice Awards. The winners were announced at the Contact Center World Awards Conference in Dallas, Texas on March 30, 2006. The Members' Choice Awards have been presented for four years running and recognize industry solution providers who sell products or services to contact centers.
Hosted by ContactCenterWorld.com, one of the Web's premier resources for contact center professionals, entrants were judged by customer feedback and awarded for excellence in multiple customer service categories. Based on the highest overall average of customer scores, KNOVA was chosen as the winner in both the self-service and knowledge management categories.
"These awards are an opportunity for customers, not judges, to select the best of the best in the industry. They reveal the overall satisfaction of customers who use these products on a daily basis," said Contact Center World president Raj Wadhwani. "In multiple categories, KNOVA scored exceptionally high marks across a number of areas that are important to customers. In addition to a suite of applications, KNOVA clearly has an exceptionally satisfied customer base."
"We are truly honored to accept these awards because they underscore the continued high level of satisfaction of our customers," said Ben Kaplan, vice president of marketing at KNOVA. "It is especially gratifying to receive both the knowledge management and self-service awards as they reflect our unique combination of great core search and KM technologies with rich, process-driven applications for self-service and other channels. The result is a highly successful group of customers that lead the industry in customer service and support innovation."
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
About ContactCenterWorld.com
ContactCenterWorld.com is the world's no. 1 on-line resource site for the contact center industry around the world. We currently have over 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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