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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA 6.5 Singled Out for Personalized Self-Service and Knowledge-Empowered
CRM Solutions
Cupertino, CA, May 16, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, today announced
that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions® magazine
(www.cismag.com) has named KNOVA 6.5 as the winner of its CRM Excellence Award for
2006. Customer Interaction Solutions® has been the premier publication in the CRM,
call center and teleservices industries since 1982.
KNOVA offers a suite of customer service applications that extend and enhance traditional
CRM systems with powerful search, knowledge management and business process support
capabilities. KNOVA applications integrate with CRM and help desk systems including
Siebel/Oracle, Amdocs, PeopleSoft/Oracle, Remedy and HP, automating the service
resolution process across multiple customer service channels. The result is reduced
service costs, increased revenues, and improved customer satisfaction.
"It is an honor to win the CRM Excellence award for a third consecutive year," said
Ben Kaplan, vice president of marketing for KNOVA Software. "This award is important
to us as it is further validation of KNOVA's success helping companies deliver profitable
customer experiences across multiple service channels."
KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven
years ago as a way of commending the companies that have proven to be true CRM partners
to their customers and clients. KNOVA has demonstrated to the editors of Customer
Interaction Solutions® that their products and services have substantially improved
the processes of their clients' businesses by streamlining and facilitating the
flow of information needed for companies to retain their most precious asset...their
customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer
Interaction Solutions®.
The CRM Excellence Award winners for 2006 will be published in the May and June
issues of Customer Interaction Solutions® magazine.
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print magazines: Customer
Interactive Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well
as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer,
IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading
communications and technology Web site. TMC is also the first publisher to test
new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY
Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact
Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among
the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical
online newsletters. For more information about TMC, visit http://www.tmcnet.com.
TMC has provided all information regarding TMC.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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