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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Patent Enables Guided and Contextual Search Experience; Reduces
Total Cost of Ownership for Customers
Cupertino, CA, June 14, 2006 - KNOVA Software (OTC Bulletin Board:
KNVS), a leading provider of Service Resolution Management applications, today announced
that it has been issued U.S. Patent No. 7,028,250, entitled "System and Method for
Automatically Classifying Text." The patent describes KNOVA's unique methods for
classifying, tagging and adding structure to unstructured text and data, and includes
several claims concerning the automated classification of text into multiple taxonomies
within a single operation.
"This patent is particularly valuable to KNOVA as it enables our powerful, guided
search capability, along with improving the contextual search experience for users.
In addition, automated tagging and classification of disparate content sources significantly
reduces the total cost of ownership for our customers, as compared to the manual
tagging and structuring processes required by traditional knowledge management,"
commented Bruce Armstrong, president and chief executive office of KNOVA. "Joining
a growing portfolio of granted and pending patents for search and knowledge management
technologies, this patent represents an important addition to KNOVA's intellectual
property."
KNOVA Software has many patents granted and pending. To read a full list of KNOVA's
granted patents and detailed patent information, go to
http://www.KNOVA.com/about/patents.aspx.
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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