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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA Selected for Fourth Consecutive Year
Cupertino, Calif., August 24, 2006 - KNOVA Software, Inc.™ (OTC
Bulletin Board: KNVS) a leading provider of Service Resolution Management solutions,
today announced that the KNOVA 6.5 application suite has been selected as a KMWorld
Magazine Trend-Setting Product of the Year. This is the fourth consecutive year
that KNOVA has been named to the prestigious list of knowledge management innovators.
"Assembling the list of Trend-Setting Products of 2006 is a year-long collaborative
effort with editorial colleagues and analysts and, especially, users," said Hugh
McKellar, KMWorld editor-in-chief. "Roughly 1,500 products from some 300 vendors
were considered. The winning solutions demonstrate the exquisite execution designed
for, and with input from, the most important constituency of them all - their customers."
Customer feedback was a critical consideration for winning products, which were
also judged on usability, flexibility, adoption rate, and total cost of ownership.
"KNOVA is honored to once again be acknowledged for our trend-setting products,"
says Bruce Armstrong, president and CEO of KNOVA. "It is a testament to both the
value our solutions deliver to our customers and the innovation we have brought
to the industry. We will continue to innovate as we help companies improve customer
service and the value of each and every customer interaction."
The September 2006 issue of KMWorld details the editors' evaluations of leading
knowledge management products. The article is also available at KMWorld's Web site:
www.kmworld.com.
About KNOVA 6.5
KNOVA 6.5, KNOVA's award-winning application suite is built on a next-generation
search and knowledge management platform. KNOVA 6.5 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support analysts
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of service resolution management applications
that reduce service costs, increase revenues and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, KNOVA's suite
of knowledge-empowered customer service applications automate the resolution process
across multiple channels including contact centers, help desks, email and self-service
sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch,
McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver
world-class customer service. KNOVA Software is headquartered in Cupertino, Calif.
For more information, visit www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center,
KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are
trademarks of KNOVA Software, Inc. All other trademarks are properties of their
respective owners. Under the safe harbor provisions of the Private Securities Litigation
Reform Act of 1995, statements in this press release that are not historical facts,
including those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in the company's Securities and Exchange Commission filings. Any
forward-looking statements are based on information available to the company today
and the company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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