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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Media Alert |
Cupertino, Calif., October 5, 2006 - KNOVA Software, Inc.™ (OTC Bulletin Board: KNVS), a leading provider of Intelligent Customer Experience™ applications, today announced that it has integrated its Knowledge Desk product with HP OpenView Service Desk 5.0. As an HP OpenView Platinum Business Partner within the Enterprise Management Alliance Program (EMAP), KNOVA is the first business partner to create a certified integration with the 5.0 release.
KNOVA's award-winning suite of applications helps companies automate the resolution process across multiple channels including help desks, contact centers and self-service sites. KNOVA's next-generation search and knowledge management solution integrates with HP OpenView Service Desk to better enable help desk agents to resolve employee and customer issues quickly and accurately.
The integration of KNOVA Knowledge Desk with HP OpenView Service Desk 5.0 enables customers to recognize cost savings in their corporate service centers by shortening training times, resolving issues faster and lowering call volume by diverting calls to Web self-service. In addition, KNOVA helps customers to comply with IT service management (ITSM) standards and the ITIL framework.
About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience™ solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, H&R Block, HP, McAfee, Novell and Reuters rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, www.knova.com.
KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA 7, Intelligent Customer Experience, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the Company's Securities and Exchange Commission filings. These risks include, but are not limited to, risks related to the introduction, performance and market acceptance of new products. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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