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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Cupertino, Calif., October 24, 2006 - KNOVA Software, Inc.™ (OTC
Bulletin Board: KNVS), a leading provider of Intelligent Customer Experience™ applications,
today announced that Baseline magazine has named KNOVA the fourth fastest-growing
software company in its October 2006 annual report. The report can be found online
at:
http://www.baselinemag.com/article2/0,1397,2023787,00.asp.
"KNOVA's placement as #4 in Baseline magazine's list illustrates our significant
organic growth in addition to our growth through mergers and acquisitions," commented
Bruce Armstrong, president and CEO of KNOVA Software. "Our application suite continues
to help companies manage the challenges of increasing call volume and product complexity,
as they optimize the customer service experience across channels. Our recent release
of KNOVA 7, new customer momentum, and year-over-year revenue growth are further
validation of our innovation and success in the market."
Built on an adaptive search and knowledge management platform, KNOVA's suite of
applications helps companies increase service revenues, reduce support costs and
improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell,
Countrywide, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution
Management, Interactive Brand Optimization and Guided Selling applications to power
an intelligent customer experience on their websites, and within their contact centers.
About KNOVA 7
- KNOVA Contact Center: An assisted-service application that empowers agents
and analysts with search, authoring, multi-channel collaboration and response as
well as tailored up-sell options so they can quickly and effectively provide resolutions.
- KNOVA Forums: A fully-integrated forums application that leverages KNOVA's
platform to pinpoint the most useful third party knowledge and most valuable contributors
while capturing appropriate forums content for re-use as publishable data to resolve
queries and promote brand.
- KNOVA Self-Service: A comprehensive self-service application that provides
a personalized branded experience, directed to as narrow or broad an audience as
applies, which employs NLP, direct answer or wizards to deliver the best possible
resolution be it proactive escalation to the appropriate channel or a specific answer.
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers
service desks to quickly resolve problems and questions.
- KNOVA Guided Selling: An interactive guide that dynamically
provides customers with a powerful resource to discover product options and comparisons,
allowing them to make informed purchasing decisions.
About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience solutions
that maximize the value of every interaction throughout the customer lifecycle.
Built on an adaptive search and knowledge management platform, KNOVA's suite of
applications helps companies increase revenues, reduce service costs and improve
customer satisfaction. KNOVA Software is headquartered in Cupertino, Calif. For
more information, visit www.knova.com.
1 Baseline magazine, "50 Fastest-Growing Software
Companies for 2006," Todd Spangler, September 29, 2006.
KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field
Service, KNOVA Knowledge Desk and KNOVA 7 are trademarks of KNOVA Software, Inc.
All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties including,
but not limited to, risks related to our software strategy, fluctuations in customer
demand, performance of outside distributors and resellers, use of the Web as a delivery
vehicle for customer support solutions, risks resulting from new product introductions,
integration of acquired products with current offerings, and customer acceptance
of new products, rapid technological change, risks associated with competition,
continued growth in the use of the Internet, our ability to retain and increase
revenue from existing customers and to execute agreements with new customers, unforeseen
expenses, our ability to attract and retain qualified personnel and to secure necessary
financing for our operations and business development, and other market conditions
and risks detailed from time to time in our Securities and Exchange Commission filings.
Any forward-looking statements are based on information available to the Company
today and the Company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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