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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
Cupertino, Calif., October 24, 2006 - KNOVA Software, Inc.™ (OTC Bulletin Board: KNVS), a leading provider of Intelligent Customer Experience™ applications, today announced that Baseline magazine has named KNOVA the fourth fastest-growing software company in its October 2006 annual report. The report can be found online at: http://www.baselinemag.com/article2/0,1397,2023787,00.asp.
"KNOVA's placement as #4 in Baseline magazine's list illustrates our significant organic growth in addition to our growth through mergers and acquisitions," commented Bruce Armstrong, president and CEO of KNOVA Software. "Our application suite continues to help companies manage the challenges of increasing call volume and product complexity, as they optimize the customer service experience across channels. Our recent release of KNOVA 7, new customer momentum, and year-over-year revenue growth are further validation of our innovation and success in the market."
Built on an adaptive search and knowledge management platform, KNOVA's suite of applications helps companies increase service revenues, reduce support costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, Countrywide, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their websites, and within their contact centers.
About KNOVA 7
- KNOVA Contact Center: An assisted-service application that empowers agents and analysts with search, authoring, multi-channel collaboration and response as well as tailored up-sell options so they can quickly and effectively provide resolutions.
- KNOVA Forums: A fully-integrated forums application that leverages KNOVA's platform to pinpoint the most useful third party knowledge and most valuable contributors while capturing appropriate forums content for re-use as publishable data to resolve queries and promote brand.
- KNOVA Self-Service: A comprehensive self-service application that provides a personalized branded experience, directed to as narrow or broad an audience as applies, which employs NLP, direct answer or wizards to deliver the best possible resolution be it proactive escalation to the appropriate channel or a specific answer.
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions.
- KNOVA Guided Selling: An interactive guide that dynamically provides customers with a powerful resource to discover product options and comparisons, allowing them to make informed purchasing decisions.
About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications helps companies increase revenues, reduce service costs and improve customer satisfaction. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
1 Baseline magazine, "50 Fastest-Growing Software Companies for 2006," Todd Spangler, September 29, 2006.
KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk and KNOVA 7 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to, risks related to our software strategy, fluctuations in customer demand, performance of outside distributors and resellers, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, our ability to retain and increase revenue from existing customers and to execute agreements with new customers, unforeseen expenses, our ability to attract and retain qualified personnel and to secure necessary financing for our operations and business development, and other market conditions and risks detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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