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Press Release
KNOVA Software to Announce Third Quarter Financial Results on November 7, 2006


Cupertino, Calif., October 31, 2006 - KNOVA Software, Inc.™ (OTC Bulletin Board: KNVS), today announced that President and Chief Executive Officer, Bruce Armstrong, and Chief Financial Officer, Tom Muise, will discuss the results for the quarter-ended September 30, 2006 during a conference call scheduled for Tuesday, November 7, 2006 at 5 p.m. Eastern (2 p.m. Pacific). The company's financial results for the third quarter are scheduled to be released earlier that day.

What: KNOVA Software's Third Quarter 2006 Earnings Call
When: Tuesday, November 7, 2006, 5 p.m. Eastern (2 p.m. Pacific)
Webcast: http://www.knova.com/ir
Dial-in: 1.866.825.3209 (domestic), 1.617.213.8061 (international); pass code: 29496189

If you are unable to participate, an audio digital replay of the call will be available beginning two hours after the call and will be available until 11:59 p.m. on November 14, 2006 by dialing 1.888.286.8010 (domestic) or 1.617.801.6888 (international) using the pass code 58531123. KNOVA will also provide a replay of the conference call on the Investor Relations page of its Web site.

About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience™ solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications helps companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, H&R Block, HP, McAfee, Novell and Reuters rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.


KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA 7, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.



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