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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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KNOVA's Award-Winning Search and Knowledge Management Platform
Acknowledged for Improving How Companies Provide Customer Service and Support
Cupertino, Calif., December 05, 2006 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Intelligent Customer Experience applications,
today announced it has been named a "Recognized Innovator" by the Service & Support
Professionals Association (SSPA), the largest and most influential association for
technology services and support professionals. KNOVA, honored for improving the
way companies provide customer service and support, was showcased at the SSPA Services
Leadership Conference in November in Washington, D.C.
"While many areas of customer service and CRM technology are beginning to mature,
only a select number of vendors continue to deliver pure innovation," said SSPA
vice president of research John Ragsdale. "KNOVA is truly an innovator in its industry
and is commended for enabling support organizations to revolutionize the way they
serve customers."
"The newly released KNOVA 7 suite of applications has been quickly adopted by a
number of current customers as well as new companies with a broad variety of search
and knowledge management needs," said Bruce Armstrong, president and CEO of KNOVA.
"Receiving this recognition from SSPA is very gratifying as we know that service
professionals rely on the association's recommendation and expertise in choosing
technologies. As we continue to drive innovation through a truly intelligent and
adaptive support experience, we look to the SSPA for continued validation and support."
KNOVA was named a winner in the SSPA's Optimization Innovation category. While much
of the industry buzz focuses on new channels and bleeding-edge technology, innovation
is still needed for customer service and support optimization. Companies recognized
for Optimization Innovation are delivering innovative approaches to cutting operational
expenses and increasing productivity for technical support and field service agents.
In addition to its recognition by the SSPA, KNOVA was recently named "Trend Setting
Product for 2006" by KMWorld Magazine, and "2006 Service Leader - Self-Service"
by CRM Magazine.
More information on the SSPA Services Leadership Conference and SSPA Recognized
Innovators can be found at www.thesspa.com.
About the SSPA
As the industry's foremost professional association, the Service & Support Professionals
Association (SSPA) is a key resource for the information and best practices needed
to make better business decisions. It brings together the best minds from across
the industry spectrum - from established companies with successful track records
to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with
thought leaders like J.D. Power and Associates and the Wharton School of Business
to create programs that benefit the industry. The SSPA is part of the Point B group
of associations. For over 16 years, Point B has successfully managed industry groups,
including the Technology Professional Services Association (TPSA). For more information,
visit www.thesspa.com.
About KNOVA
KNOVA Software is a leading provider of Intelligent Customer Experience solutions
that maximize the value of every interaction throughout the customer lifecycle.
Built on an adaptive search and knowledge management platform, KNOVA's suite of
applications help companies increase revenues, reduce service costs and improve
customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee
and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive
Brand Optimization and Guided Selling applications to power an intelligent customer
experience on their Web sites, and within their contact centers. KNOVA Software
is headquartered in Cupertino, Calif. For more information, visit
www.KNOVA.com.
KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA
Forums, KNOVA Field Service, KNOVA Knowledge Desk, and KNOVA 7 are trademarks of
KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties including,
but not limited to, risks related to our software strategy, fluctuations in customer
demand, performance of outside distributors and resellers, use of the Web as a delivery
vehicle for customer support solutions, risks resulting from new product introductions,
integration of acquired products with current offerings, and customer acceptance
of new products, rapid technological change, risks associated with competition,
continued growth in the use of the Internet, our ability to retain and increase
revenue from existing customers and to execute agreements with new customers, unforeseen
expenses, our ability to attract and retain qualified personnel and to secure necessary
financing for our operations and business development, and other market conditions
and risks detailed from time to time in our Securities and Exchange Commission filings.
Any forward-looking statements are based on information available to the Company
today and the Company undertakes no obligation to update publicly any forward-looking
statements, whether as a result of future events, new information, or otherwise.
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