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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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CUPERTINO, Calif., February 22, 2007 - KNOVA Software (OTC Bulletin
Board: KNVS), a leading provider of Intelligent Customer Experience solutions, today
announced that for the fifth year in a row, KMWorld has selected KNOVA as one of
the "100 Companies That Matter in Knowledge Management." KMWorld editors, knowledge
management practitioners, theorists, analysts and customers compiled the 2007 list
to recognize innovation and excellence in the industry.
"If there is a single trait shared by the '100 Companies that Matter in Knowledge
Management,' it is their determination to treat their entire constituency chain,
from top to bottom, with respect and without hubris," said Hugh McKellar, editor-in-chief
of KMWorld. "Clearly, attitude alone doesn't warrant inclusion on the list; attitude
must be accompanied by elegance in the design and implementation of their software."
"Recognition in KMWorld's '100 Companies That Matter in Knowledge Management' is
a testament to KNOVA's position as an industry leader in service resolution management,"
said Bruce Armstrong, CEO of KNOVA Software. "Increasingly, call center managers
are realizing the importance of an adaptive search and knowledge management platform
that will ensure the very best customer experience. KNOVA 7 addresses this need
with unique applications that provide more effective knowledge transfer, leading
to a consistent, personal and cost-effective service resolution experience."
About KMWorld
The leading information provider serving the Knowledge, Document and Content Management
systems market, KMWorld informs more than 50,000 subscribers about the components
and processes - and subsequent success stories - that together offer solutions for
improving business performance. KMWorld is a publishing unit of Information Today,
Inc.
About KNOVA 7
KNOVA 7 is the latest version of an award-winning suite of Intelligent Customer
Experience applications that reduce service costs, increase revenues, and improve
customer satisfaction. Built on a patented next-generation search and knowledge
management platform, KNOVA 7 applications include:
- KNOVA Contact Center: An assisted-service application that automates the
resolution process for customer service agents and support
- KNOVA Self-Service: A next-generation self-service application that enables
customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables
customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that
enables service professionals to quickly resolve customer issues on-site
- KNOVA Guided Selling: A personalized, highly interactive solution to assist
customers and sales associates with product selection and cross-sell recommendations
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers
service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience solutions
that maximize the value of every interaction throughout the customer lifecycle.
Built on an adaptive search and knowledge management platform, KNOVA's suite of
applications help companies increase revenues, reduce service costs and improve
customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee
and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive
Brand Optimization and Guided Selling applications to power an intelligent customer
experience on their Web sites, and within their contact centers. KNOVA Software
is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA
Forums, KNOVA Field Service, KNOVA Knowledge Desk, and KNOVA 7 are trademarks of
KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act
of 1995, statements in this press release that are not historical facts, including
those statements that refer to KNOVA Software's plans, prospects, expectations,
strategies, intentions, hopes and beliefs and the expected benefits of the use of
KNOVA's products are forward-looking statements. These forward-looking statements
are not historical facts and are only estimates or predictions. Actual results may
differ materially from those projected as a result of risks and uncertainties detailed
from time to time in our Securities and Exchange Commission filings. Any forward-looking
statements are based on information available to the Company today and the Company
undertakes no obligation to update publicly any forward-looking statements, whether
as a result of future events, new information, or otherwise.
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