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For public relations
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Melissa Stahley
Consona Corporation
317.249.1270
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Press Release |
CUPERTINO, Calif., February 22, 2007 - KNOVA Software (OTC Bulletin Board: KNVS), a leading provider of Intelligent Customer Experience solutions, today announced that for the fifth year in a row, KMWorld has selected KNOVA as one of the "100 Companies That Matter in Knowledge Management." KMWorld editors, knowledge management practitioners, theorists, analysts and customers compiled the 2007 list to recognize innovation and excellence in the industry.
"If there is a single trait shared by the '100 Companies that Matter in Knowledge Management,' it is their determination to treat their entire constituency chain, from top to bottom, with respect and without hubris," said Hugh McKellar, editor-in-chief of KMWorld. "Clearly, attitude alone doesn't warrant inclusion on the list; attitude must be accompanied by elegance in the design and implementation of their software."
"Recognition in KMWorld's '100 Companies That Matter in Knowledge Management' is a testament to KNOVA's position as an industry leader in service resolution management," said Bruce Armstrong, CEO of KNOVA Software. "Increasingly, call center managers are realizing the importance of an adaptive search and knowledge management platform that will ensure the very best customer experience. KNOVA 7 addresses this need with unique applications that provide more effective knowledge transfer, leading to a consistent, personal and cost-effective service resolution experience."
About KMWorld
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
About KNOVA 7
KNOVA 7 is the latest version of an award-winning suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction. Built on a patented next-generation search and knowledge management platform, KNOVA 7 applications include:
- KNOVA Contact Center: An assisted-service application that automates the resolution process for customer service agents and support
- KNOVA Self-Service: A next-generation self-service application that enables customers to help themselves with a personalized, proactive self-service experience
- KNOVA Forums: An integrated forums application for peer-service that enables customers to help each other while providing valuable feedback
- KNOVA Field Service: A knowledge-empowered mobile support application that enables service professionals to quickly resolve customer issues on-site
- KNOVA Guided Selling: A personalized, highly interactive solution to assist customers and sales associates with product selection and cross-sell recommendations
- KNOVA Knowledge Desk: A robust knowledge management solution that empowers service desks to quickly resolve problems and questions
About KNOVA Software
KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
KNOVA Software, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service, KNOVA Knowledge Desk, and KNOVA 7 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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