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PR Contact |
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For public relations
inquiries, please contact:
Melissa Stahley
Consona Corporation
317.249.1270
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Press Release
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Consona CRM and KNOVA Honored for Innovation, Unique Features
and Contributions to CRM Industry
INDIANAPOLIS, August 22, 2007 - KNOVA Software, a Consona CRM solution
and worldwide leader in knowledge management solutions for the enterprise, announced
today that Technology Marketing Corporation (TMC) named KNOVA Version 7.2 (v7.2)
a 2007 TMC Labs Innovation Award winner from Customer Interaction Solutions
magazine. The TMC Labs Innovation Awards honor products that demonstrate raw innovation,
unique features, and significant contributions toward improving communications technology.
KNOVA Version 7.2 is the latest version of an award-winning suite of Intelligent
Customer Experience applications that reduce service costs, increase revenues, and
improve customer satisfaction. Built on a patented next-generation search and knowledge
management platform, the quality-infused, customer driven v7.2 includes contact
center, forums, self-service, field service, knowledge desk, and guided selling
tools.
"Consona CRM has made significant contributions in the advancement of the CRM industry
through truly innovative solutions like KNOVA," said Nadji Tehrani, founder and
chairman of TMC, publisher of Customer Interaction Solutions. "We're proud
to reward this outstanding accomplishment with a TMC Labs Innovation Award this
year." "We're thrilled to have received the TMC Labs Innovation Award," said Pete
Strom, general manager of Consona CRM. "The newly-released versions of both KNOVA
and Onyx have won numerous awards this year as a part
of Consona CRM, and we're pleased to demonstrate our momentum in the marketplace
in this way."
The TMC Labs 2007 Innovation Award highlights will be published in the September
and October 2007 issue of Customer Interaction Solutions magazine.
About KNOVA Software
KNOVA, a Consona CRM solution, is a leading intelligent customer
experience solution that maximizes the value of every interaction throughout the
customer lifecycle. Built on an adaptive search and knowledge management platform,
KNOVA's suite of applications help companies increase revenues, reduce service costs
and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell,
McAfee and H&R Block rely on KNOVA's award-winning service resolution management,
interactive brand optimization and guided selling applications to power an intelligent
customer experience on their Web sites, and within their contact centers. For more
information, visit www.knova.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the
voice of the call/contact center, CRM and teleservices industries. CIS magazine
has helped the industry germinate, grow, mature and prosper, and has served as the
leading publication in helping these industries that have had such a positive impact
on the world economy to continue to thrive. Through a combination of outstanding
and cutting-edge original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology through our highly
valued awards, Customer Interaction Solutions strives to continue to be
the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer
Inter@ction Solutions, INTERNET TELEPHONY magazine, IMS Magazine and Unified Communications.
TMCnet, TMC's Web site, is the leading source of news and articles for the communications
and technology industries. Ranked in the top 0.005 percent of sites in the world
by alexa.com*, TMCnet serves nearly two million unique visitors each month, according
to WebTrends. TMC is also the first publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference
& EXPO, Communications Developer Conference, Call Center 2.0 Conference and the
Green Technology World Conference. TMCnet.com publishes more than 15 topical online
newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their
traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit
www.tmcnet.com.
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