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KNOVA Services Overview |
KNOVA's service offerings ensure a smooth and successful execution of the project lifecycle and of ongoing maintenance and enhancements.
Teams comprise account and project management, knowledge engineering, development and integration, data reporting, and quality assurance experts. These professionals bring their expertise with customer service solutions to bear on client requirements however needed.
- Business Value Analysis - The BVA is a collaborative process that allows enterprises to answer critical questions prior to moving ahead with a service resolution
management initiative. Our seasoned experts work with your company to assess your service and support needs, identify measurable success factors and project the return on your investment SRM and knowledge management.
- Implementation - The KNOVA implementation approach brings a proven methodology together with a team of highly experienced technical, functional, and project-oriented personnel for fast and efficient implementations. Our services are available as packages that cover the entire implementation process. We take a team approach to understanding the client's business objectives, and our intimate knowledge of KNOVA products and the customer service business guarantees success.
- Training - KNOVA offers a full curriculum of courses designed to instruct administrators, support engineers, developers, and content specialists on how to implement, customize and optimize the product to meet business goals.
- Customer Support - KNOVA Customer Support is a team of experienced support representatives and engineers who are singularly focused on providing superior customer support. For operational or technical questions with KNOVA products, Customer Support is the team that provides the answers. Round-the-clock online customer support is also provided through our content-rich support Web site.
Our goal is to support your organization through every step of the implementation process and with ongoing maintenance of our solutions. Click the links above to read more about each service.
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