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KNOVA Support Services |
KNOVA is dedicated to providing quality customer service and technical support to its customers.
Account Management and
Technical Support
As a KNOVA Customer, you have access to our skilled Support Agents and Engineers and will be assigned an Account Manager. Your Account Manager is responsible for your overall customer satisfaction and works with all relevant parts of the KNOVA organization (Sales, Support, Services) to ensure that your expectations are met and exceeded. You will meet your Account Manager during the initial implementation and he or she will later be your primary customer point of contact and relationship manager when you roll KNOVA into production.
KNOVA Customer Portal
As a pioneer in self-support, KNOVA Customer Portal serves a key role in our support operation. KNOVA's self-support Web site is the first place to go for answers. This support center provides an easy and accessible source of solutions to common problems and questions.
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